Kathryn Hope
Oakville,ON
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assitant Store Manager and E-Commerce Manager
Island View - A Lilly Pulitzer Signature Store
11.2021 - 08.2023
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently in store and online.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Published all E-commerce related product.
- Developed and implemented innovative ideas to maximize online revenue and visitor engagement to consistently to improve the customer experience.
Keyholder
Island View - A Lilly Pulitzer Signature Store
08.2018 - 11.2021
- Opened and closed store daily by counting registers, making deposits, and filing all daily paperwork.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Maintained clean, adequately stocked, and organized store.
Sales Associate and Barista
DAVIDsTEA
08.2017 - 09.2018
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sales Associate
Old Navy
05.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
- Contributed to decrease of store theft by following preventive procedures and communicating with loss prevention.
- Worked to meet or exceed special targets for email sign ups, special donations and specific product promotions.
Education
Bachelor of Arts -
Dalhousie University
Halifax, NSBachelor of Arts -
University of Guelph
Guelph, ONSkills
- Management and Retail Operations
- POS Systems and Shopify Programming
- Inventory Tracking and Management
- Records Organization and Management
- Hiring and Training
- Brand Awareness and History
- Merchandising and Display
- Loss Prevention
Certification
- First Aid/CPR + AED Certified - St John Ambulance
Timeline
Assitant Store Manager and E-Commerce Manager
Island View - A Lilly Pulitzer Signature Store
11.2021 - 08.2023
Keyholder
Island View - A Lilly Pulitzer Signature Store
08.2018 - 11.2021
Sales Associate and Barista
DAVIDsTEA
08.2017 - 09.2018
Sales Associate
Old Navy
05.2016 - 02.2017
Bachelor of Arts -
Dalhousie University
Bachelor of Arts -
University of Guelph
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