Kathryn Fitzgerald
Langley,BC
Summary
Organized and highly motivated Customer Service Supervisor with the ability to learn new things quickly, maintain strong relationships with customers and colleagues, and resolve complex problems in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
Me N Ed's Pizza Parlours
03.2015 - Current
- Supervised daily cash handling procedures, ensuring accurate accounting records.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Supervised staff to confirm that orders were being prepared accurately and efficiently.
- Increased repeat business through excellent customer service relationships.
Processing Representative
True North Disability Services
01.2020 - 12.2022
- Facilitated complex Disability Tax Credit application appeals by gathering appropriate information from multiple sources including clients and medical practitioners.
- Acted as the clients authorized representative with the Canada Revenue Agency.
- Worked alongside the Canada Revenue Agency to investigate appeals. Built rapport and maintained relationships with clients for the duration of the appeal process.
- Maintained utmost discretion and confidentiality while reviewing individuals personal tax and medical information.
- Managed a high volume of inbound and outbound calls while maintaining accurate records.
Seasonal Administration
South Alder Farms
04.2020 - 10.2020
- First point of contact for all incoming communication via phone, email, fax and mail.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Leveraged data management system to accurately and timely update documents and perform data entry.
- Experience in Accounts Payable assisting the accounting team with reconciling reports to ensure accuracy.
Education
High School Diploma -
Langley Secondary School
Langley, BC06.2019
Skills
- Quick learner
- Typing speed 65 WPM
- Ability to work independently
- Accurate documentation
- Calm and professional under pressure
- Diffusing hostile conversations
Timeline
Seasonal Administration
South Alder Farms
04.2020 - 10.2020
Processing Representative
True North Disability Services
01.2020 - 12.2022
Restaurant Supervisor
Me N Ed's Pizza Parlours
03.2015 - Current
High School Diploma -
Langley Secondary School
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