Summary
Overview
Work History
Education
Skills
Timeline
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KATHRYN EMMERSON

Huntington Beach,CA

Summary

Results-oriented professional with extensive experience in customer service and management roles, showcasing a proven track record in overseeing daily operations, managing staff, and enhancing customer satisfaction. Demonstrated ability to drive sales and increase customer engagement through strategic marketing and social media initiatives. Skilled in efficiently managing administrative tasks, scheduling, and coordinating high-profile events with meticulous attention to detail. Passionate about fostering strong customer relationships, acquiring new skills, and guiding teams towards operational excellence.

Overview

11
11
years of professional experience

Work History

Emerging Store Leader, & Employee Trainer

Philz Coffee
08.2016 - Current
  • Manage daily operations including staff scheduling, customer service, inventory control, and critical administrative tasks, ensuring smooth store functionality and adherence to operational standards.
  • Facilitated the successful launch of three new store locations
  • Oversee marketing and social media efforts, increasing followers on Instagram by over 1,000 in one-year, increasing customer engagement.
  • Complete ongoing training and professional development, including three store management training programs, acquiring advanced skills in operations, inventory management, customer service, and leadership.
  • Organize and lead staff meetings on store and team development, focusing on setting performance goals, addressing challenges, and fostering a collaborative work environment, improving overall operational efficiency.
  • Cultivate strong customer relationships through personalized service, attentive problem resolution, and proactive engagement.
  • Assume management responsibilities as needed, maintaining high service standards and operational continuity.

Personal Assistant

Private Client
06.2021 - 03.2022
  • Managed calendars and appointments using Calendly, Google Suite, and Square, ensuring optimal scheduling and time management.
  • Screened and prioritized emails, calls, and correspondence, enhancing overall communication efficiency.
  • Coordinated and arranged travel logistics, including flights, hotels, and transportation, demonstrating a high-level of attention to detail while problem-solving to resolve any travel-related complications.
  • Organized high-profile meetings, conferences, and special events, handling up to 6 events per month.
  • Managed social media accounts for both personal and professional purposes on Instagram, increasing engagement by 7% through targeted content and strategic posts.
  • Handled personal tasks with a high-level discretion, maintaining confidentiality and safeguarding private data.

Store Supervisor

Local Pet Market
05.2016 - 03.2017
  • Acted as the primary customer service contact, resolving 98% of customer issues on the first interaction and streamlining communication between management and staff.
  • Scheduled and coordinated staff shifts, reducing scheduling conflicts and improving coverage during peak hours.
  • Advised up to 50+ customers per shift on holistic pet products, increasing sales of these products through targeted recommendations and personalized service and fostering repeat business.
  • Managed the company’s Instagram profile, growing follower count by 16% and increasing engagement rates through strategic content creation, creative posts, and regular updates.

Dog Handler

Bark City
02.2016 - 12.2016
  • Provided direct support to clients, addressing customer needs and concerns to ensure a positive experience.
  • Delivered personalized dog training sessions, enhancing client satisfaction through improved dog behavior.
  • Trained new handlers, focusing on customer service skills to ensure high-quality interactions with clients.
  • Managed up to 50 dogs of varying breeds and sizes, providing attentive care.

Dog Bather and Keyholder

Your Animal’s Best Friend
08.2014 - 02.2016
  • Managed administrative tasks, including office organization, inventory management, and client scheduling.
  • Administered specialized food formulas and medications, following client instructions and veterinary guidelines.
  • Maintained grooming equipment, performing baths according to specific client requests and grooming standards.

Education

Associate of Arts -

California Coast University
Santa Ana, CA

Skills

  • Technical: Google Suite, Microsoft Office Suite (Excel, Word, Outlook), Calendly, CRM Systems (ServiceChannel), Administrative Tasks, Data Entry, KPIs, Budgeting, Success Plan Management, Opportunity Tracking
  • Professional: Client Services, Customer Retention, Problem-Solving, Time Management, Conflict Resolution, Adaptability, Leadership, Cross-Functional Collaboration, Account Management, Presentation Skills

Timeline

Personal Assistant

Private Client
06.2021 - 03.2022

Emerging Store Leader, & Employee Trainer

Philz Coffee
08.2016 - Current

Store Supervisor

Local Pet Market
05.2016 - 03.2017

Dog Handler

Bark City
02.2016 - 12.2016

Dog Bather and Keyholder

Your Animal’s Best Friend
08.2014 - 02.2016

Associate of Arts -

California Coast University

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KATHRYN EMMERSON