Summary
Overview
Work History
Education
Skills
ABOUT ME
Languages
Timeline
Generic

Kathryn Dorey

Summary

Motivated professional with 10 years of experience delivering exceptional customer service and a proven track record in problem-solving. Excited to utilize my sales experience and strong communication skills to enhance customer relations at the Royal Bank of Canada.

Overview

13
13
years of professional experience

Work History

Retail Associate

Above and Beyond Pools and Spas
11.2022 - Current

Duties include the building and maintenance of a snow removal database, Hot Tub and Pool chemical education and sales, water testing and analysis, professional emails, inventory, billing and knowledge of various products to ensure success

  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Boosted sales performance by implementing effective inside sales strategies and techniques.
  • Continued sales training and education on a regular basis

Supply

Upper Canada District School Board
09.2011 - 03.2020
  • Provide high-level of educational support to Learning Resource Coaches, Teachers and Educational Assistant as a permanent and substitute employee of Carambeck, Thousand Islands Intermediate School, Naismith, Smiths Falls and Carleton Place TR Leger, Almonte and District High School and others
  • Perform a variety of key Student educational requirements with minimal supervision, addressing learning, behavioral and educational issues as presented, communicating with teachers, Educational Assistants, Administration, Learning Resource Coaches and Principals in helping Students to succeed, and maintaining the vision, rules and regulations of the Upper Canada District School Board
  • Work strictly within the confidentiality guidelines of the UCDSB
  • Office, Instructional Assistant, Student Monitor

Office Assistant

Upper Canada District School Board
08.2018 - 01.2019
  • Working independently and with a team to provide excellent service to students, parents, teachers, and staff
  • Strong skills in Powerschool, Microsoft Word, Excel, Outlook, and Power Point
  • Multi-tasking as required to maintain records, flow of information, student inquires, staff inquires, attendance, and appointments
  • Extremely quick to learn new operating systems and procedures

Education

Executive Office Assistant -

Algonquin College
08-2011

Bachelor of Arts - English

University of Western Ontario
06-1990

Skills

  • Customer Service Excellence
  • Attention to detail
  • Professional
  • Project Management
  • Verbal communication
  • Appointment scheduling
  • Professional and mature
  • Strong problem solver
  • Front office management
  • Clerical support
  • Payment processing
  • Bank deposit reconciliation
  • Banking Operations Familiarity
  • Customer service
  • Positive attitude

ABOUT ME

I am a career customer service expert looking to join the Royal Bank of Canada. An adept communicator and active listener who enjoys ensuring client satisfaction.

Languages

French
Limited Working

Timeline

Retail Associate

Above and Beyond Pools and Spas
11.2022 - Current

Office Assistant

Upper Canada District School Board
08.2018 - 01.2019

Supply

Upper Canada District School Board
09.2011 - 03.2020

Executive Office Assistant -

Algonquin College

Bachelor of Arts - English

University of Western Ontario
Kathryn Dorey