Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Marie De Jesus

Brampton,ON

Summary

Dedicated, passionate, and results-oriented front-line professional, with a proven track record of delivering exceptional customer support by managing concerns and being adept at resolving conflicts. Boasts a robust background in on-call customer relations and leading a team as senior hospitality expert. Eagerly seeking a full-time position where my skill set not only facilitates personal growth but also contributes to the positive advancement of the company's results on both customer satisfaction and employee processes.

Overview

2
2
years of professional experience

Work History

Insider

W Toronto
01.2023 - Current
  • Skilled at working independently and collaboratively in a team environment when creating the WHO Program at the W Toronto
  • Organized multiple reports, and proposals to be distributed to the appropriate leaders. When providing each guest a unique and customize experience
  • Proven ability to learn quickly and adapt to new situations, as insiders are required to assist in different fields of operations
  • Personalized 10 guest experiences or more for birthdays, weddings, anniversaries, etc.
  • Streamlined communication between 4 departments, ensuring efficient service delivery to guests
  • Trained and mentored new staff members to ensure consistent service quality
  • Supervised valet operations in a prestigious luxury hotel, ensuring efficient and high-quality service delivery

Venue Planner

W Toronto
07.2022 - 01.2023
    • Create floorplans for 9 servers in order to enhance customer flow
    • Enhanced customer satisfaction by efficiently managing over 100 reservations and accommodating around twenty special requests
    • Managed customer inquiries, resolved issues promptly, and coordinated with team members to optimize workflow and guest satisfaction
    • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies
    • Assumed leadership of restaurant operations during the manager's absence, effectively overseeing staff, ensuring adherence to protocols, and maintaining exceptional service standards

Education

College Diploma - Hotel Operations Management

George Brown College
Toronto, ON
04.2023

Skills

  • Leadership
  • Microsoft proficient (Word, Excel, PowerPoint)
  • Time Management
  • Organized
  • Communication
  • Excellent interpersonal and communication skills
  • Active Listening
  • Multitasking

Timeline

Insider

W Toronto
01.2023 - Current

Venue Planner

W Toronto
07.2022 - 01.2023

College Diploma - Hotel Operations Management

George Brown College

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Kathryn Marie De Jesus