KATHRYN CRIVELLO MBA
Soquel
Summary
Technology-driven Operations and Product Operations leader with 10+ years of experience scaling complex, regulated operations through systems, data, and process automation. Proven operator across product development, finance, HR, and vendor ecosystems supporting government and enterprise clients. MBA-trained strategic leader with deep experience owning end-to-end operations, financial systems, and cross-functional delivery in high-pressure, distributed environments. Seeking a remote role within a technology-driven organization.
Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Diligent Human Resource Manager with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
15
15
years of professional experience
Work History
Operations Director
Crown Services LLC
Scotts Valley, CA
06.2020 - Current
- Lead large-scale Cal Fire, PG&E, and federal government operations across California, overseeing logistics, production, inventory, contracts, and compliance.
- Drive operational strategy and execution, reducing downtime by 25% during mission-critical emergency deployments.
- Oversee end-to-end product development and production workflows, ensuring scalability, quality control, and on-time delivery.
- Manage company-wide accounting, inventory systems, vendor contracts, and insurance programs, reducing operational costs by 10%.
- Partner with sales leadership to identify growth opportunities, contributing to a 15% increase in revenue.
- Implement technology-enabled process improvements that reduced event setup time by 15% and improved operational throughput.
- Lead cross-functional teams to deliver high-stakes projects with a 98% client satisfaction rate.
- Design and implement post-project performance analytics and feedback systems to drive continuous improvement and repeat business.
Human Resources Manager
Scotts Valley Market
Scotts Valley, CA
05.2014 - Current
- Manage HR operations for a 50+ employee workforce, including payroll, compliance, performance management, and workforce planning.
- Modernized workforce scheduling and labor allocation processes, improving productivity by 20%.
- Rebuilt recruitment and hiring workflows, reducing time-to-hire by 30% while improving candidate quality.
- Led organizational restructuring initiatives that reduced labor costs by 15% without impacting service levels.
- Administer payroll through ADP with 100% regulatory compliance and zero payroll errors over a 12-month period.
- Improved workers' compensation and safety protocols, reducing claims by 18%.
- Developed employee engagement and retention programs, improving retention by 10%.
Executive Coordinator
Dignity Health
Santa Cruz, CA
06.2019 - 06.2020
- Coordinated logistics and operations for executive-level conferences and organizational initiatives involving 100+ participants.
- Developed executive presentations and reporting materials that supported strategic decision-making.
- Collaborated with cross-functional clinical and administrative teams to improve patient-facing workflows, increasing satisfaction scores by 15%.
- Supported internal safety initiatives, contributing to a zero-incident safety record.
- Provided high-level executive support, ensuring accurate communication and operational efficiency.
Event Coordinator
Crown Cafe and Deli Catering
Scotts Valley, CA
05.2011 - 06.2019
- Managed end-to-end logistics for corporate and private events, overseeing budgets, staffing, vendors, and timelines.
- Negotiated vendor contracts that increased profitability by 25%.
- Streamlined billing and receivables processes, improving cash flow by 25%.
- Led cross-functional teams during live events, maintaining a 98% client satisfaction rate.
- Built long-term client relationships, driving a 30% increase in repeat business and referrals.
Education
Master of Business Administration -
University of Arizona
Phoenix, AZ01.2025
Bachelor of Science - Business Administration, Management & International Business
California State University, Monterey Bay
Seaside, CA01.2019
Associate of Science - Business Administration
Cabrillo College
Aptos, CA01.2017
Skills
- Operations Management
- Technology-Driven Process Optimization
- Product & Program Operations
- Project Management (Agile / Cross-Functional)
- Remote Team Leadership
- Strategic Planning & Execution
- Financial Oversight & Budget Management
- Vendor & Contract Negotiations
- Data-Driven Decision Making
- Risk Mitigation & Compliance
- Change Management
- Performance Management
- Workforce Optimization
- CRM & ERP Systems
- Project Management Professional (PMP)
- Advanced Microsoft Excel
- Google Analytics
- Data analysis
- Hiring and onboarding
- Recruitment
- Inventory tracking and management
- Purchasing and planning
- Sage Intacct
- QuickBooks
Websites
Timeline
Operations Director
Crown Services LLC
06.2020 - Current
Executive Coordinator
Dignity Health
06.2019 - 06.2020
Human Resources Manager
Scotts Valley Market
05.2014 - Current
Event Coordinator
Crown Cafe and Deli Catering
05.2011 - 06.2019
Master of Business Administration -
University of Arizona
Bachelor of Science - Business Administration, Management & International Business
California State University, Monterey Bay
Associate of Science - Business Administration
Cabrillo College