Kathryn Collins
Windsor ,ON
Summary
- Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
- A solid background in providing exceptional customer service in high-paced environments.
- Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons.
- Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Server/Front Desk Receptionist
Oxley Golf Course
04.2022 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Special Education Coordinator
Greater Essex County District School Board
09.2010 - 06.2024
- Facilitated IEP meetings by using family-centered, strength-based approach.
- Coordinated with community agencies to acquire services for special needs children.
- Participated in multidisciplinary team meetings focused on identifying unique strengths and challenges faced by each child while developing effective solutions.
- Supported general education teachers and administrators in implementing strategies to meet needs of students with IEPs.
- Organized professional development workshops focused on special education topics, increasing staff knowledge and expertise in the field.
- Advocated for appropriate resources and supports necessary for special education students to succeed academically and socially.
Teacher Educator
Greater Essex County District School Board
09.1996 - 06.2010
- Developed differentiated instruction strategies to accommodate diverse learning styles, resulting in improved student outcomes.
- Established positive classroom environments that fostered open communication and collaboration between students.
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Built strong rapport with parents/guardians through consistent communication about individual student progress, fostering collaborative partnerships that supported academic achievement.
- Mentored new teachers, contributing to their professional growth and enhancing overall faculty performance.
Education
Bachelor of Education - Education
04-1994
Bachelor of Arts - Clinical Psychology
04-1991
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
Certification
Smart Serve
WHMIS
Timeline
Server/Front Desk Receptionist - Oxley Golf Course
04.2022 - 09.2024
Special Education Coordinator - Greater Essex County District School Board
09.2010 - 06.2024
Teacher Educator - Greater Essex County District School Board
09.1996 - 06.2010
University of Windsor - Bachelor of Education, Education
University of Windsor - Bachelor of Arts, Clinical Psychology
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