Kathryn Canson, RPh

• Support Patient Contact Center Programs including OTC Pharmacist Support program, PC Health Live Chats working alongside other members of healthcare team (ie. nurses and dieticians), Mental Health and Smoking Cessation Program counselling patients on medications and health concerns
• Perform data verification and clinical verification of prescriptions with Remote Verification Program
• Present clinical education topics to pharmacy team
• Alternate Qualified Person In-Charge for Controlled Drugs and Substances for site
• Perform technical checks for medications in blister packs to ensure accuracy for CPAK ON

• Led, coached and motivated pharmacy staff through rapid transitions and steep learning curves ensuring high level of performance and customer service
• Experienced in onboarding new retirement home acquisitions and dispensing high volume prescription orders
• Established new processes and operational procedures to optimize workflow and resources
• Collaborated with Wellness Managers and Directors of Care to improve patient care and customer experience
• Member of medication management group responsible for development of new policies and procedures, review of drug utilization trends as well as unsafe practices within pharmacy and nursing homes

Highlight of initiatives undertaken:

• Part of planning and execution committee for first of its kind implementation of computerized physician order entry utilizing PointClickCare (PCC) Integrated Medication Management System in Canada
• Directly responsible for onboarding multiple retirement homes
• Collaborated with Baycrest geriatric psychiatrists in a published study regarding elderly use of benzodiazepines and zopiclone
• Established a working relationship with Occupational Health Department of Baycrest Hospital with Rexall serving as external provider providing flu shots to healthcare providers, volunteers and visiting family members; organized health and wellness events
• Part of Baycrest core working group developing protocol and procedure for Medical Assistance in Dying (MAiD) for Apotex and Terraces
• Established and develop a working process with Assistive Technology Clinic to assist patients in their eligibility for coverage and access and to specialized drugs as well as supplies
• Developed processes and procedures to standardize reconstitution method of preparation and quality control for Botox/Xeomin and Dysport
• Part of innovation and technology study with Telus Health tackling challenges facing Canada’s healthcare system today with the objective of developing new technologies to help support Canadians

• Processed and dispensed medications for outpatients discharged from hospital
• Cultivated and maintained positive alliances with various hospital departments to improve accessibility of specialized medications to patients

Highlight of initiatives undertaken:

• Set-up dispensing system for compassionate supply of specialized drugs for Nephrology Department patients as well as set-up collaborative working model with Mental Health Unit to dispense Clozaril and track lab work results
• Developed working processes and procedures to service outpatient clients improving accessibility to drugs and enhancing patient care for Diabetes and Cancer Clinics

• Interpreted prescription orders and dispensed medications to long-term care home patients
• Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes
• Served as drug information resource for nurses