Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Kathryn Bellamy

Kathryn Bellamy

108 Mile Ranch,Canada

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help a team achieve company goals.

Overview

13
13
years of professional experience

Work History

Retail Shift Supervisor

Century Home Hardware
04.2020 - Current
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained newly hired sales team in upselling techniques.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Mentored new sales associates to contribute to store's positive culture.
  • Researched issues to obtain appropriate answers to customer inquiries.

Online Seller

Self Employed Web
01.2015 - Current
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Analyzed customer trends and provided insights to improve customer experience.
  • Created clear, precise and properly detailed product and service information on company website.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Utilized software to automate customer communication and order fulfillment.
  • Monitored and evaluated sales performance to make informed decisions and improve results.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Tested website features and functionality for optimal performance.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

Inventory Receiver

Fraser Valley Building Supplies Rona
01.2019 - 08.2020
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Monitored and managed stock levels of goods to verify availability of products.
  • Double-checked cargo inventories and documentation for accuracy.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Sorted and delivered materials to different work areas and staff.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Barista

Tim Hortons
04.2018 - 11.2018
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Promoted additional items with beverages, increasing store sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Cleaned counters, machines, utensils, and seating areas daily.

Transcriber

Self Employed Web
11.2017 - 04.2020
  • Stayed current with industry terminology to provide accurate transcription services.
  • Stayed organized and kept detailed records to accurately track progress and client information.
  • Maintained logs of incoming dictation projects and transcription records.
  • Followed up with supervisor to confirm accuracy of reports.
  • Listened to recorded dictation and transcribed information using Software.
  • Reviewed completed reports for proper formatting, grammar, and sentence structure.
  • Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
  • Maintained database of transcribed documents for easy access and retrieval.
  • Met all confidentiality guidelines as directed by company.
  • Applied audio quality control techniques to provide accurate transcripts from low quality audio.
  • Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Verified accuracy of transcribed material prior to finalization.

Sales Associate

Bosley's By Pet Valu
09.2017 - 12.2017
  • Met existing customers to review current services and expand sales opportunities.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Recorded accurate and efficient records in customer database.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to event marketing, sales and brand promotion.
  • Set and achieved company defined sales goals.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Assistant Manager

Safeway Gas Station
09.2014 - 09.2017
  • Defined clear targets and objectives and communicated to other team members.
  • Developed strategy to increase sales and drive profits.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established team priorities, maintained schedules and monitored performance.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created employee schedules to align coverage with forecasted demands.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Merchandiser

Dollarama
09.2014 - 11.2014
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Organized store merchandise racks by size, style, and color.
  • Arranged consistent shelves, bins, and racks by following established planograms.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Collaborated with store managers to determine best placement for merchandise displays.

Setup Crew Member

Shoppers Drug Mart
11.2013 - 02.2014
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Arranged consistent shelves, bins, and racks at several locations by following established planograms.

Volunteer

Mission Arts Council
09.2014 - 11.2014
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
  • Collaborated with other actors to create believable and dynamic scenes.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Used body language, facial expressions and vocal techniques to convey messages.

Dog Caretaker

Self-employeed
02.2010 - 09.2014
  • Cleaned up yards and food and water bowls to provide clean environment for pets.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
  • Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Monitored animals for behavioral problems and signs of health issues.
  • Communicated professionally with pet owners via phone, email, and text.
  • Monitored training, made notes and reported back to guardian regarding progress.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Implemented positive reinforcement training techniques to help pets learn proper behaviors.
  • Prepared food and water following instructions from pet owners.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Exercised animals regularly with walks and rigorous play activities.

Education

Certificate - Accounting

Alison.com
Remote
07.2022

Certificate - Veterinary Health Care Assistant

Granville College
Vancouver, BC
09.2014

High School Diploma -

Ecole Mission Senior Secondary
Mission, BC
06.2013

Skills

  • Skill Development
  • Sales Activities
  • Shift Management
  • Shift Scheduling
  • Policy and Procedure Understanding
  • Opening and Closing Procedures
  • Customer Relations
  • Cash Handling and Reconciliation
  • Superior Work Ethic
  • Originality and Creativity

Timeline

Retail Shift Supervisor

Century Home Hardware
04.2020 - Current

Inventory Receiver

Fraser Valley Building Supplies Rona
01.2019 - 08.2020

Barista

Tim Hortons
04.2018 - 11.2018

Transcriber

Self Employed Web
11.2017 - 04.2020

Sales Associate

Bosley's By Pet Valu
09.2017 - 12.2017

Online Seller

Self Employed Web
01.2015 - Current

Assistant Manager

Safeway Gas Station
09.2014 - 09.2017

Merchandiser

Dollarama
09.2014 - 11.2014

Volunteer

Mission Arts Council
09.2014 - 11.2014

Setup Crew Member

Shoppers Drug Mart
11.2013 - 02.2014

Dog Caretaker

Self-employeed
02.2010 - 09.2014

Certificate - Accounting

Alison.com

Certificate - Veterinary Health Care Assistant

Granville College

High School Diploma -

Ecole Mission Senior Secondary

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Kathryn Bellamy