Kathryn August

• Met sales goals by offering excellent customer service during peak service times with high customer traffic
• Answered questions and assisted customers with item selection and location.
• Processed transactions by calculating purchase totals and collecting payments.
• Set up displays and signage to attract customers and boost sales for produce, Maple Syrup, Jams
• Developed relationships with members of the community through taking an interest in their passion for the products and customer loyalty to the Farm.
• Created a friendly, fun, approachable atmosphere to engage customers love for the beautiful

products. Promoted a community pride.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources and equitable health care
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Homelessness Response for Seniors with complex health care needs.
• Advocate for seniors rights

• Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
• Evaluated risk to client or others by gathering information and conducting assessments.
• Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
• Conversed with individuals in crisis which called or texted hotline for assistance.
• Collaborate with Community Crisis response to identify at risk seniors and develop a response plan.

• Documented client progress in confidential files.
• Monitored client progress and provided feedback to families and treatment team members.
• Developed and implemented activities to help clients develop social and independent living skills.

• Reached out to nonprofits and other organizations to find funding for at-risk groups.
• Advocated for client needs and funding for at-risk groups.
• Assisted families with financial and housing resources.
• Planned outreach events to reach out to at-risk families.