Kathrina Estabillo
San Diego,CA
Summary
Dedicated and compassionate healthcare professional with over 10 years of experience in patient care coordination, referral management, and patient services. Proven track record of improving patient outcomes through efficient care coordination, meticulous referral processes, and exceptional patient service. Adept at managing patient schedules, verifying insurance, and maintaining compliance with HIPAA regulations. Strong communicator with a patient-centered approach, committed to enhancing the overall patient experience
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Services Representative
San Diego American Indian Health Center
01.2025 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Assist with special projects as assigned, when workload permits, to support overall clinic operations.
Referral Coordinator
OPSAM Health
10.2020 - 01.2025
- Streamline referral processes, reducing wait times and improving patient satisfaction. Collaborate with providers to ensure timely care coordination.
- Meticulously manage patient records and insurance verifications. Ensure compliance with healthcare regulations while optimizing referral workflows.
- Cultivate strong partnerships with healthcare providers, ensuring smooth patient transitions. Guide patients through referrals, addressing concerns and advocating for their needs.
- Processed referral requests from patients, doctors and other health care professionals.
- Liaise with other departments and providers to ensure smooth flow of referrals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of patients.
Patient Care Coordinator (Interim)
OPSAM Health
03.2023 - 11.2023
- Provided compassionate support to patients, addressing concerns and facilitating smooth transitions throughout their healthcare journey.
- Managed patient records meticulously, ensuring accurate documentation and compliance with healthcare regulations and privacy standards.
- Generated patient careplans and tracked progress o regular basis.
- Communicated with patients, families, and other healthcare professionals to coordinate care. Facilitated patient education sessions for better understanding of treatment plans.
- Collaborated with healthcare teams to provide patients with latest treatments and careplans.
- Facilitated discharge planning to ensure comprehensive post-care support.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Acted as knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Patient Services Representative
OPSAM Health
06.2018 - 09.2020
- Managed patient inquiries and appointments, ensuring seamless communication between patients and healthcare providers.
- Meticulously maintained patient records and insurance information, reducing data entry errors. Streamlined administrative processes, enhancing overall operational efficiency.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Coordinated with medical staff to facilitate smooth patient flow.
- Resolved patient concerns promptly, leading to increased patient retention. Implemented feedback system, resulting in actionable insights for service improvement.
- Worked closely with medical staff to improve patient flow and overall experience.
- Trained new staff on filing, phone etiquette and other office duties.
Dental Receptionist/Dental Biller
New Smile Dental
12.2015 - 06.2018
- Managed front desk operations, coordinated patient appointments, and streamlined billing processes, enhancing overall office efficiency and patient satisfaction
- Handled patient inquiries and records, ensuring accurate and confidential information management.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism, fostering environment for all visitors.
- Maintained meticulous patient records and insurance documentation, ensuring compliance with regulatory requirements and facilitating smooth claim processing.
- Partnered with dental team to improve office workflow, resulting in smoother patient transitions and more efficient use of practitioner time.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained clean and welcoming reception area for patients, contributing to positive dental visit experience.
Dental Receptionist/Insurance Biller
Crisostomo Dental Office
01.2007 - 12.2015
- Greeted patients warmly, creating a welcoming atmosphere. Addressed concerns promptly, enhancing overall patient satisfaction and retention rates.
- Ensured smooth patient flow by confirming all appointments 48 hours in advance and following up with patients who were running late, reducing missed appointments.
- Coordinated with dental staff to optimize daily schedules,maximizing chair time utilization. Managed inventory, ensuring supplies were always stocked for procedures.
- Performed patient collections,treatment planning, and insurance coding while keeping all relevant electronic patient records up to date
- Developed and maintained documentation,front desk forms, and procedures, and assisted with administrative tasks such as copying and faxing.
Education
Health Unit Coordinator - Health Education
San Diego Continuing Education
San Diego, CANo Degree - Health Education - Medical Terminology
San Diego Mesa College
San Diego, CANo Degree - Dental Medicine
Manila Central Unversity
Manila, Philippines Dental Asisstant - Dental Health
San Diego Dental Careers
San Diego, CA07-2014
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Eligibility determination
- Patient education
- Multitasking and organization
Certification
* Certified Clinical Medical Assistant (CCBMA)
ADMIN, JUNE2023
* Basic Life Support Certification (BLS)
Timeline
Patient Services Representative
San Diego American Indian Health Center
01.2025 - Current
Patient Care Coordinator (Interim)
OPSAM Health
03.2023 - 11.2023
Referral Coordinator
OPSAM Health
10.2020 - 01.2025
Patient Services Representative
OPSAM Health
06.2018 - 09.2020
Dental Receptionist/Dental Biller
New Smile Dental
12.2015 - 06.2018
Dental Receptionist/Insurance Biller
Crisostomo Dental Office
01.2007 - 12.2015
Health Unit Coordinator - Health Education
San Diego Continuing Education
No Degree - Health Education - Medical Terminology
San Diego Mesa College
No Degree - Dental Medicine
Manila Central Unversity
Dental Asisstant - Dental Health
San Diego Dental Careers
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