Kathreena Therese Geocadin
Mississauga,ON
Summary
Experienced food services professional with a proven track record in managing hosting, waiting, and kitchen teams of up to 8 members. Organized Team Leader prioritizing building positive rapport, inspiring trust, and guiding teams towards achieving organizational goals. Strong facilitation skills enable effective collaboration with co-management and top-level leadership across departments. Excels as a trainer and mentor, consistently providing valuable guidance to team members.
Overview
14
14
years of professional experience
1
1
Certification
Work History
TEAM LEADER - dispatch and coordination
Onyx Fire Protection Services
08.2023 - 09.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
DISPATCH MANAGER
Price Group
06.2021 - 09.2022
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Reported to management operational activities and maintained current records.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Scheduled deliveries and pickups according to customer needs.
OWNER/BAKER/DECORATOR
K's Pastry and Coffee Shop
05.2018 - 03.2020
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
- Coordinated schedules and timelines for events.
RESTAURANT SUPERVISOR
Apollo Restaurant
09.2015 - 12.2018
- Maintain a clean, safe, and organized work environment at all times
- Adhere to company food safety and sanitation guidelines
- Train new employees in proper food handling, safety procedures, and company policies
- Schedule and supervise employee shifts, ensuring adequate coverage for business needs
- Monitor inventory levels and order supplies as needed
- Prepare weekly staff schedules and submit to management for approval
- Handle customer complaints and concerns in professional and timely manner
- Ensure that all customers receive prompt and courteous service.
PASTRY CHEF
Celebrity Cruises
03.2014 - 03.2015
- Ensures to run a disciplined shift, to be fully in control of both, the production and personnel assigned
- Ensures that Menus, Recipes, Guidelines & Methods provided by the Pastry Chef are followed accordingly
- Maintain a safe and clean work environment by complying with USPH and Company Regulations
- Must be able to work in any section of the Pastry Department and demonstrate methods and recipes to his / her subordinates
- Produces and maintains the expected level of food quality in his / her area of responsibility as per the Pastry Chef instructions.
Timeshare Sales Agent
Sunset World Resorts & Vacation Experiences
08.2012 - 01.2014
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Participated in continuing education classes.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Pastry Chef
Azul Sensatori Resort
04.2010 - 07.2012
- Managed in-store, pick-up orders and catering needs.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
Education
Post Graduate Diploma - Hospitality And Tourism Operations Management
Lambton College of Applied Arts And Technology
12.2022
Diploma - International Culinary Arts
American Hospitality Academy, Philippines
04.2011
BBA - Journalism And Mass Communication
Silliman University, Philippines
01.2011
Skills
- Multilingual (English, Spanish and Filipino)
- Leadership skills
- Hiring and Onboarding
- Health and Safety Standards
- Promotions and Specials
- Timesheet Organization
- Client Interactions
- Problem solving skills
- Customer Experience
- Production Reporting
- Cost Savings
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
SmartServ
WHIMS
Public Relations Foundation (linkedIn)
Identifying Your Target Market (linkedIn)
Digital Marketing Tools and Services (linkedIn)
Digital Marketing Foundation (linkedIn)
Timeline
TEAM LEADER - dispatch and coordination
Onyx Fire Protection Services
08.2023 - 09.2024
DISPATCH MANAGER
Price Group
06.2021 - 09.2022
OWNER/BAKER/DECORATOR
K's Pastry and Coffee Shop
05.2018 - 03.2020
RESTAURANT SUPERVISOR
Apollo Restaurant
09.2015 - 12.2018
PASTRY CHEF
Celebrity Cruises
03.2014 - 03.2015
Timeshare Sales Agent
Sunset World Resorts & Vacation Experiences
08.2012 - 01.2014
Pastry Chef
Azul Sensatori Resort
04.2010 - 07.2012
Post Graduate Diploma - Hospitality And Tourism Operations Management
Lambton College of Applied Arts And Technology
Diploma - International Culinary Arts
American Hospitality Academy, Philippines
BBA - Journalism And Mass Communication
Silliman University, Philippines
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