Kathlyn Graycochea
San Jose
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
2
2
years of professional experience
Work History
Retail Store Associate
Staples
07.2025 - Current
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Supported loss prevention goals by monitoring shopper behavior.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Maintained tidy and organized store to comply with cleanliness standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Crew Member
Jollibee
09.2023 - 12.2024
- Worked as a crew member at Jollibee, delivering prompt and friendly customer service at the counter and drive-thru. Prepared food and beverages according to company standards while maintaining cleanliness and organization in all work areas. Assisted with restocking, cash handling, and supporting team operations to ensure smooth daily service.
- Took orders, prepared meals, and collected payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Independence
San Jose, CA06-2025
Associate of Science - Nursing
De Anza
Cupertino, CA06-2027
Skills
- Merchandise display
- Stock replenishment
- Cash handling accuracy
- Customer engagement
- Sales proficiency
- Customer service
- Team leadership
- Cash register operation
- Effective communication
- Product support
- Sales target achievement
- Product merchandising
- Order accuracy
- Guest engagement
- Service prioritization
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Elementary
Timeline
Retail Store Associate
Staples
07.2025 - Current
Crew Member
Jollibee
09.2023 - 12.2024
High School Diploma -
Independence
Associate of Science - Nursing
De Anza
Similar Profiles
Stephanie BakerStephanie Baker
Print & Marketing at StaplesPrint & Marketing at Staples
Aidan FrameAidan Frame
Copy and Print Specialist at StaplesCopy and Print Specialist at Staples
Arnesse L. Morris JrArnesse L. Morris Jr
Print Associate at StaplesPrint Associate at Staples
María L. UmañaMaría L. Umaña
Freelance at Interpreting, translating and producingFreelance at Interpreting, translating and producing
Stephanie Venegas MonteroStephanie Venegas Montero
Talent Acquisition Partner at MaerskTalent Acquisition Partner at Maersk