Kathleen Marcela Munguia Murillo
Data Analyst
Surrey,BC
Summary
Detail-focused Data Analyst with experience in meeting needs, process validation, and exceeding requirements in team environments. Proven to understand customer requirements and translate them into actionable plans. Dedicated and hard-working.
Overview
6
6
years of professional experience
Work History
Data Analyst
BECO Industries LTD
10.2023 - Current
- Develop and maintain accurate databases for sales and inventory.
- Query Walmart corporate database (Retail Link) allowing for detailed analysis of all aspects of the customer’s daily business in Walmart across multiple countries
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Data Analyst
EyeOn Imports
02.2020 - 10.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Query Walmart corporate database (Retail Link) allowing for detailed analysis of all aspects of the customer’s daily business in Walmart across multiple countries
- · Develop and maintain accurate databases for sales and inventory
Service Manager (Call Center and Cashiers)
CORIS BIPGAS
10.2019 - 02.2020
- Design and maintain accurate databases for sales, production, and invoice status on daily/weekly/monthly schedules
- Coordinate delivery employees and routes
- Organize and manage the promotions and benefits that the company provides in a query based software
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Operations Management Assistant
VIALSA INDUSTRIAL
04.2019 - 09.2019
- Company Overview: Manufacturing sector
- Answer phone calls from customers and suppliers
- Attend to the client that arrived at the company and explain the product that he wanted and the cost of the same as well as update the product sales tables and inventory tables in the same way make orders for materials
- Present tax payments at the end of the month and Make payslips for all workers.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
Human Resources Settlement Assistant
Bac Credomatic
09.2018 - 12.2018
- Company Overview: Professional practice
- Review of departures management of the company's employees, of a monthly control is carried out through the creation of a statistician, request for outstanding balances from the collaborator to the RAP and internally, completion of exit settlement, delivery of documentation to the collaborator that goes out, postings and sending of procedures to departments outside of Human Resources
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Bachelor´s Degree - Business Administration
University José Cecilio del Valle
01.2019
Baccalaureate - Business Administration
Instituto Hondureño de Cultura Interamericana (IHCI)
01.2013
Skills
- Attention to Detail
- Data Validation
- Strong Work Ethic
- SQL Databases
- Powerpoint
- Team Collaboration
- Walmart Retail Link
- Walmart Luminate
Languages
Spanish
Native or Bilingual
English
Professional Working
Personal Information
Age: 29
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Flexible work hoursCompany CulturePersonal development programsTeam Building / Company RetreatsHealthcare benefitsTimeline
Data Analyst
BECO Industries LTD
10.2023 - Current
Data Analyst
EyeOn Imports
02.2020 - 10.2023
Service Manager (Call Center and Cashiers)
CORIS BIPGAS
10.2019 - 02.2020
Operations Management Assistant
VIALSA INDUSTRIAL
04.2019 - 09.2019
Human Resources Settlement Assistant
Bac Credomatic
09.2018 - 12.2018
Baccalaureate - Business Administration
Instituto Hondureño de Cultura Interamericana (IHCI)
Bachelor´s Degree - Business Administration
University José Cecilio del Valle
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