Kathleenkay Tizon
Summary
Detail-oriented and dependable administrative professional with strong clinical office experience seeking a full-time Administrative Assistant position in the Department of Surgery. Committed to delivering exceptional patient support, efficient scheduling, and strong team collaboration.
Overview
7
7
years of professional experience
Work History
Administrative Assistant II – Referral Coordinator, Department of Radiation Oncology
Princess Margaret Cancer Centre – UHN
03.2024 - 06.2025
- Answered high-volume phone lines, responding to inquiries from patients and referral sources with professionalism and accuracy
- Triaged referrals with physicians to ensure appropriate clinic assignment
- Scheduled new patient consultations and managed physicians’ monthly calendars
- Transcribed referrals and maintained data integrity in the internal booking system
- Handled non-OHIP new patient referrals (e.g., international, out-of-province, and uninsured students), coordinating with the non-OHIP billing office and radiation oncologists to process consultation and treatment charges
- Supported side projects to improve inter-hospital referral tracking for the Trillium Health Partners
Patient Flow Coordinator
Princess Margaret Cancer Centre – UHN
10.2021 - 03.2024
- Responsible for covering various outpatient ambulatory clinics including Genitourinary, Head & Neck, Lung & Sarcoma and Ocular Oncology
- Managed daily clinic operations for over 100 patient visits
- Activated patient records in EPIC and ensured accurate chart preparation
- Scheduled appointments and maintained communication between patients and medical teams
Receptionist / DOC Clerk
Extendicare Bayview
09.2018 - 10.2021
- Responded to patient inquiries and managed front desk operations
- Maintained nursing schedules, managed payroll adjustments, and processed invoices
- Ensured seamless administrative support while upholding policy compliance
Education
Diploma - Medical Office Administration
George Brown College
Toronto, ON06-2016
Skills
- Skilled in patient scheduling, chart preparation, and clinic coordination
- Proficient with EPIC, Microsoft Office, and internal hospital systems
- Strong multitasker with excellent time management and communication skills
- Experienced working with physicians, nurses, and healthcare staff in fast-paced environments
- Knowledge of OHIP and non-OHIP billing coordination
Timeline
Administrative Assistant II – Referral Coordinator, Department of Radiation Oncology
Princess Margaret Cancer Centre – UHN
03.2024 - 06.2025
Patient Flow Coordinator
Princess Margaret Cancer Centre – UHN
10.2021 - 03.2024
Receptionist / DOC Clerk
Extendicare Bayview
09.2018 - 10.2021
Diploma - Medical Office Administration
George Brown College
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