Kathleen Izquierdo
Buena Park
Summary
Highly accomplished professional with over 15 years of experience in managing residential communities, optimizing operations, and driving revenue growth. Expertise in customer relationship management, team leadership, and financial oversight, with a track record of ensuring regulatory compliance and maximizing operational efficiency. Adept at using leading property management software, including Yardi, Onsite, and Entrata, to streamline processes and enhance the tenant experience. Actively seeking a new role involving management to leverage leadership abilities, further develop teams, and achieve company-wide goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Portfolio Support Specialist
The Picerne Group
02.2025 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Resident Account Specialist
Sentral
10.2021 - Current
- Managed complex customer accounts across multiple states (CA, AZ, TX, CO, IL, TN, FL)
- Cross-department collaboration, driving improvements in tenant satisfaction and collection processes.
- Coordinate eviction proceedings for 1,100+ units and ensure compliance with state housing laws and HUD guidelines.
- Deliver monthly, quarterly, and annual financial and compliance reports.
- Developed internal procedures for account management, resulting in streamlined operations and improved team performance.
- Drive successful resolution of delinquent accounts, contributing to improved financial outcomes.
Office Manager
J&J's Environmental Services
01.2021 - 10.2021
- Office operations
- Managed staff scheduling
- Improved workflow efficiency through delegation and enhanced record-keeping
- Provided estimates to clients and ensured compliance with AQMD filings.
Affordable Housing Compliance Specialist
The Irvine Company Apartment Communities
04.2018 - 05.2020
- Conducted internal audits to ensure adherence to affordable housing regulations. Managed recertifications and compliance records, achieving high federal audit scores. Collaborated with leadership to mitigate regulatory risks and improve operational processes.
Senior Financial Services Representative
08.2014 - 03.2018
- Led a team of five representatives, consistently exceeding service and performance targets by fostering collaboration and setting clear expectations. Partnered with cross-functional teams to ensure seamless service delivery across all areas of operations, including customer accounts and financial transactions. Facilitated training sessions on industry regulations and company policies to ensure team compliance and enhance performance. Managed complex customer disputes, resolving issues between clients and third parties to ensure high levels of customer satisfaction.
Assistant Community Manager
08.2010 - 08.2014
- Provided comprehensive administrative support to the Community Manager, ensuring efficient day-to-day operations and contributing to the achievement of community goals. Assisted in maintaining up-to-date records for all activities, aligning with the organization's mission and performance targets. Generated monthly reports on community metrics, including occupancy rates, delinquency, and tenant satisfaction, and provided insights on progress towards operational goals. Led recruitment efforts, interviewed potential candidates, and hired staff to support the community's operational needs.
Education
High School Diploma -
Esperanza High School
Anaheim, CASkills
- Financial account management
- Relationship management
- Team management and development
- Regulatory Compliance & Audits
- Software Proficiency: Yardi, Onsite, Entrata, Corrigo, SAP, Pay Ready
- Process optimization
- Collaboration with vendors and stakeholders
- CIty & State Compliance
- Financial reporting
- Client engagement strategies
- Support services
- Virtual assistance
Certification
Certified Affordable Housing Compliance Specialist (COS) January 2019 – Present
Languages
English
Timeline
Senior Portfolio Support Specialist
The Picerne Group
02.2025 - Current
Resident Account Specialist
Sentral
10.2021 - Current
Office Manager
J&J's Environmental Services
01.2021 - 10.2021
Affordable Housing Compliance Specialist
The Irvine Company Apartment Communities
04.2018 - 05.2020
Senior Financial Services Representative
08.2014 - 03.2018
Assistant Community Manager
08.2010 - 08.2014
High School Diploma -
Esperanza High School
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