Kathleen Czyree Rellin
Toronto,ON
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, notably at McDonalds. Excelled in enhancing team performance and customer satisfaction through exceptional training and leadership. Skilled in critical thinking and customer service, adept at fostering positive relationships and streamlining operations for efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks Coffee Company
7787 Yonge St, Thornhill, ON L3T 7L2
05.2024 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
Team Leader
McDonalds
Toronto, Canada
12.2022 - 04.2024
- In the absence of the manager, takes charge in managing the floor so that all crew members work together smoothly and efficiently.
- Making sure that every crew is safe at the workplace, with a happy working relationship in a stress-free environment.
- Supports crew members in doing tasks on the floor in accordance with the standards and rules of the company.
- Supports the manager in maintaining and ensuring all protocols of the company are followed and in line with the Ontario Health Food Safety ordinances and protocols.
- Making sure that all staff/crew are properly equipped to perform duties and on their designated areas.
- Maintaining cleanliness and an organized working area for the crew.
- Making sure that crews have information for products and meeting the wait times of the customer.
Crew Trainer
McDonalds
Toronto, Canada
09.2022 - 11.2022
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Crew Member/Crew Trainer
McDonalds
Scarborough, Canada
12.2018 - 02.2020
- Company Overview: Feaver Foods
- Provided excellent customer service by greeting customers and meeting quality expectations
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Worked front counter, drive-thru and other areas
- Endorsed products by making recommendations and promoting specials
- Took orders, prepared meals, and collected payments
- Prepared products following restaurant, health, and safety standards and procedures
- Worked front counter, drive-thru and other areas as needed
- Maintained fast speed of service, especially during rush times
- Kept all prep areas clean by sweeping, mopping, and washing down counters
- Feaver Foods
Education
Medical Office Administrator Diploma Program - Medical Office Administration
Anderson College of Health, Business And Technology
Toronto, ON12-2025
Skills
- Effective written and spoken communication skills
- Critical thinking
- Problem solving
- Prioritizing skills
- Interpersonal skills
- Organizational skills
- Customer service skills
- Ability to work independently
- Teamwork
- Computer software skills
- Attention to detail
- Respect for compliance
- Ability to work under pressure
Certification
· Standard First Aid and CPR (C Level)
LifeTech (Toronto, ON)
Valid Until 2025
· Medical Office Administrator Diploma Program
Anderson College of Health, Business and Technology
Expected Graduation November 2024
(Toronto, ON)
· Joint Health and Safety Certificate (JHSC)
4S Occupational Health & Safety Advisory
Program ID: JHSC-2014-36102
Timeline
Barista
Starbucks Coffee Company
05.2024 - Current
Team Leader
McDonalds
12.2022 - 04.2024
Crew Trainer
McDonalds
09.2022 - 11.2022
Crew Member/Crew Trainer
McDonalds
12.2018 - 02.2020
Medical Office Administrator Diploma Program - Medical Office Administration
Anderson College of Health, Business And Technology
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