Kathleen Turner
Ottawa,ON
Summary
Influential Supervisor with exemplary track record of cultivating talent and directing cohesive and focused teams. Skilled at establishing and maintaining strategic business relationships to generate essential business opportunities. Adept in building cross-functional staff, demonstrating exceptional communication skills and making critical decisions during challenges.
Overview
26
26
years of professional experience
Work History
Front Store Supervisor
Food Basics
2018.02 - 2022.01
- Interpreted management directives to establish mandates for front staff.
- Supervised and guided new employees on front end and cashier tasks and responded quickly to questions, which improved understanding of job responsibilities.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Drafted and submitted end-of-shift reports.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Processed POS transactions, including cash, debit and credit purchases.
- Responsible for till audits, pick ups, lottery sales and refunds.
- Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
- Maintained organized and clean customer areas by completing daily recovery checklists.
- Responsible for end of day business closing of cash office duties and front end cleaning and shut down.
Merch Clerk
Rexall Drugstore
2005.01 - 2009.10
- Analyzed departmental documents for appropriate distribution and filing.
- Entered details such as payments, account information and call logs into Microsoft Excel system.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Walked around facility frequently to check activities.
- Coordinated with day management regarding on-going issues.
- Prepared materials for following shift.
- Submitted orders for new inventory.
- Maintained work environment in clean and sanitary manner.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Merchandiser
Canadian Tire - Barrhaven, ON
2001.06 - 2003.10
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Worked with managers and advertising directors to optimize promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Rotated manufacturer products as needed.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Loaded and unloaded merchandise using ladder and pallet jack.
Bakery Clerk
Your Indepent Grocer
1996.05 - 1998.08
- Arranged bakery displays to showcase goods in attractive manner and drive product sales.
- Served bakery customers daily with professional and effective customer service.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Iced and airbrushed cakes and other pastries for customized orders.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Education
Diploma - Law Clerk
Algonquin College
Ottawa, ON04.2022
St Nicholas Adult High School
Ottawa, ONThe Wilton School- Caked Decorating
Humingbird School of Music
Skills
- Workflow planning
- Staff management
- Data entry
- Conflict resolution
- Superior organization ability
- Accurate money handling
- Cash register familiarity
- Refunds and exchanges
- Customer service
- Strong work ethic
- Opening and closing procedures
Languages
Timeline
Front Store Supervisor
Food Basics
2018.02 - 2022.01
Merch Clerk
Rexall Drugstore
2005.01 - 2009.10
Merchandiser
Canadian Tire - Barrhaven, ON
2001.06 - 2003.10
Bakery Clerk
Your Indepent Grocer
1996.05 - 1998.08
Diploma - Law Clerk
Algonquin College
St Nicholas Adult High School
The Wilton School- Caked Decorating
Humingbird School of Music
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