Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Kathleen Schiltz

Welland,ON

Summary

Driven and reliable professional with experience at Uber Eats and Shoppers Drug Mart, adept in optimizing delivery routes and enhancing customer satisfaction. Skilled in GPS navigation (hard skill) and teamwork (soft skill), with a proven track record of completing rush deliveries efficiently. Demonstrates a positive attitude and exceptional customer service, ensuring high standards of professionalism.

Overview

37
37
years of professional experience

Work History

Delivery Driver

Uber Eats
02.2020 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Phamacy Assistant

Shoppers Drug Mart
09.1995 - 01.1999
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Pharmacy Assistant

Shoppers Drug Mart
08.1987 - 09.1995
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.

Cashier Supervisor

Lansing Buildall
Mississauga , On
09.1988 - 12.1989
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.

Education

Grade 12 -

Lord Elgin High School
Burlington, ON
01.1984

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration

Languages

English
Elementary

Additional Information

I am known for being a hard worker. I always try and go above and beyond in all situations.

Timeline

Delivery Driver

Uber Eats
02.2020 - Current

Phamacy Assistant

Shoppers Drug Mart
09.1995 - 01.1999

Cashier Supervisor

Lansing Buildall
09.1988 - 12.1989

Pharmacy Assistant

Shoppers Drug Mart
08.1987 - 09.1995

Grade 12 -

Lord Elgin High School

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Kathleen Schiltz