Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kathleen Orr

Penticton,BC

Summary

Demonstrated successful business operations. Strategic thinker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Accomplished in Sales & Marketing, offering years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Owner/Operator

Glow Juicery Kelowna
05.2015 - 12.2020
  • Worked with Local Interior Designer to build out space prior to Opening; Purchased all Commercial Equipment Kitchen Supplies, etc.
  • Worked with Social Media Strategist to discuss vision with Glow; curated Marketing & Sales Initiatives & promotions.
  • Developed Business Plan; Developed Interior Health Food Safety Plans.
  • Set up Point of Sale System of all products and set up loyalty program for Customers.
  • Established Relationships with Local Farms and Suppliers for produce, raw food; packaging, etc.
  • Hired and Trained Raw Food, Juicing and Front of House Staff to perform each Department's functions to ensure product quality, product knowledge and to provide exceptional customer service skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Attended Trade Shows and Community Events promoting Glow.
  • Volunteered and gave back to Community and local charities.
  • Managed day-to-day business operations.
  • Scheduled employees for shifts on Team Up
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed new juices and raw food recipes with Glow Team.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image.
  • Responsible for Payroll; Cashout, deposits to bank; etc.

Sale & Marketing

Eco Technica/Oncore Services
05.2012 - 03.2013
  • Collaborated with team to coordinate sales and marketing plans.
  • Re-branding of both Companies; logo, print material, website, social media.
  • Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
  • Update website.
  • Initiate contact with new, existing and potential customers to develop and maintain business relationships and further sales.
  • Attended various Trade Shows including Global Petroleum Show.

Retreat Director

Massage Heights Canada
09.2009 - 04.2011
  • Opened up 1st location in Canada - Trained with US team, customized POS system, Stocked Retail Space, Set up Massage Rooms.
  • Hired Front end Team and Massage Therapists; Managed over 20 employees.
  • Trained Front end Sales & Customer Care Team with Massage Heights protocol and sales procedures.
  • Mentored team members to maintain high productivity and performance metrics with sales incentives via Memberships; was top sales in Calgary for location.
  • Provided excellent customer service; ensured client satisfaction. Nurture relationships by in-house interaction; performed monthly call backs to clients for follow up; encouraged advance bookings of future appointments.
  • Inventory control; ordered retail plus operational supplies.
  • Calculated and submitted Payroll, bank deposits, etc.

Sales & Marketing

Turner Valley Golf Club
03.2006 - 03.2008
  • Created New Brand Identity; logo, website, print material, etc.
  • Booked all Corporate Tournaments and organized all aspects of Tournaments; Created guest lists, customized golf carts, organized Insurance for Hole in One, closest to pin; prizes, Food and Beverage menu for event; Checked in Tournaments.
  • Provided excellent customer service; booked tee times and ensured golfers were teeing off at their tee time to maintain flow.
  • Organized and worked Senior Men's League.
  • Merchandising - Inventory for new product, in charge of Layout and Design to Increase Sales.
  • Planned Member's Golf Events and ensured it was successful by being present at all Member Nights.
  • In charge of Members Fees at Golf Club - existing and new.
  • Handled any concerns with Members and customers with professionalism.

Education

Diploma - Hospitality, Tourism & Marketing

Okanagan College
Kelowna
06.2000

High School Diploma -

Austin O'Brien
Edmonton, AB
06.1985

Skills

    • Hiring and Staffing
    • Customer Relations - Provide Excellent Client Service Skills
    • Self Motivated, Independent, Reliable, Trustworthy, Honest, Hard Working Team Player
    • Pay Attention to Detail; Multi-Tasker, Efficient
    • Product Branding
      • Staff Management, Training and Mentoring
      • Business Administration
      • Business Development
      • Sales Leadership
      • Marketing and Advertising

Languages

English
Elementary

Certification

  • 200 Hour Yoga Teacher Training
  • Reiki Master Training
  • Raw Food Training Course

Timeline

Owner/Operator

Glow Juicery Kelowna
05.2015 - 12.2020

Sale & Marketing

Eco Technica/Oncore Services
05.2012 - 03.2013

Retreat Director

Massage Heights Canada
09.2009 - 04.2011

Sales & Marketing

Turner Valley Golf Club
03.2006 - 03.2008

Diploma - Hospitality, Tourism & Marketing

Okanagan College

High School Diploma -

Austin O'Brien

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Kathleen Orr