Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Hi, I’m

KATHLEEN OCHOA

Toronto,ON
KATHLEEN OCHOA

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

19
years of professional experience
1
Certification

Work History

CHAMBERS STEAKHOUSE & SUPPER CLUB

Lead Hostess
01.2024 - Current

Job overview

  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

CANADIAN MEDIA GUILD

Office Coordinator & Executive Assistant to the President
03.2022 - 01.2023

Job overview

  • Facilitated a positive work environment by addressing employee concerns and providing support when needed
  • Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

IATSE LOCAL 873

Call Steward
03.2015 - 08.2018

Job overview

  • Fast paced complex order taking from various Production Keys and Heads of Department to fulfil and dispatch daily labour requirements of various film and television productions shooting in Toronto
  • Improved response times by efficiently prioritizing and dispatching urgent calls
  • Enhanced communication with production keys and members by maintaining updated contact information and utilizing clear, concise language during dispatches.

LEGAL TRANSCRIPT SERVICES

Court Reporter
08.2005 - 03.2015

Job overview

  • Court reporter, Registrar, and transcriptionist of civil pre-trial examinations (Examinations for Discovery, cross-examinations, Family Law Act Questionings, judgment debtor examinations, administrative tribunals, and disciplinary hearings
  • Provided service to highly prestigious clients for over 10 years such as the Investment Industry Regulatory Organization of Canada, Mutual Fund Dealers Association, Ontario College of Teachers, College of Physicians and Surgeons of Ontario, and others
  • Receptionist and general office administration, bank deposits, office inventory orders, daily confirmations of client bookings, managing busy phone lines and responding to customer inquiries face to face and over the phone.

Skills

  • Exceptional communication
  • Phone Etiquette
  • Guest Relations
  • Staff Training
  • Conflict and Complaint Resolution
  • Team Player
  • Warm and Friendly
  • Customer Service
  • Interactive communication skills
  • Effective Multitasking

Certification

  • Graduate of the Hospitality Workers Training Centre, Fast Track DISTILLED Training Program (May 2023)
  • Ontario SmartServe (2023)
  • Ontario Food Handler (2023)
  • Customer Service Ready (2023)
  • OHSA (2023)
  • AODA Workplace Compliance (2023)
  • WHMIS (2023)
  • Unconscious Bias & Cultural Awareness Training (2023)
  • Workers Health & Safety (2023)
  • Transferable Skills Ready (2023)
  • Self-regulation Ready (2023)
  • Working In Teams (2023)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working

Timeline

Lead Hostess

CHAMBERS STEAKHOUSE & SUPPER CLUB
01.2024 - Current

Office Coordinator & Executive Assistant to the President

CANADIAN MEDIA GUILD
03.2022 - 01.2023

Call Steward

IATSE LOCAL 873
03.2015 - 08.2018

Court Reporter

LEGAL TRANSCRIPT SERVICES
08.2005 - 03.2015

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KATHLEEN OCHOA