Kathy Neil
St. John’s ,Nl
Summary
Highly motivated team player in hospitality and sales business. Extensive sales skills in the automotive industry for many years, loving customer service in managing and working in restaurant business. Looking for long term work with room to grow and flourish .
Overview
16
16
years of professional experience
Work History
Owner/Operator
Sea to Shore Market (Seasonal Business)
Greens Harbour , Nl
2021.03 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
Manager
Dildo Dory Grill
Dildo , NL
2016.05 - 2020.11
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set challenging yet attainable goals to encourage continuous staff development.
- Built relationships with internal team members and external partners to enhance effectiveness of team's work.
Sales Associate
Avalon Ford
Bay Roberts , NL
2013.02 - 2016.03
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
- Coordinated activities with other departments to ensure quality customer service.
- Negotiated and closed deals with minimal oversight.
- Processed orders through company system and coordinated product deliveries.
- Worked with fellow sales team members to achieve group targets.
Bartender/Waitress
Bull and Finch /Momma Soulas
St.Johns , Newfoundland
2008.02 - 2012.11
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Welcomed guests with personable attitude.
Education
High School Diploma -
Burnaby North Secondary
Burnaby, BC06.1987
Bachelor of Interior Design -
BCIT
Burnaby, BC05.1989
Skills
- Restaurant operations management
- Customer service best practices
- Labor and food cost control
- Influencing and persuasive
- Supervisory skills
- Adaptable
- Organization and prioritization
- Staff development talent
- Full service restaurant background
- Proven sales record
- Sales Techniques
- People skills
Additional Information
Jerry Bryne
Owner Dildo Dory Grill 709-746-6363
Laurelyn Berry
Owner Dildo Dory Grill /Ocean Delight Cottages
709-687-2706
Geoff Merils
Avalon Ford Bay Roberts
709-787-1114
Timeline
Owner/Operator
Sea to Shore Market (Seasonal Business)
2021.03 - Current
Manager
Dildo Dory Grill
2016.05 - 2020.11
Sales Associate
Avalon Ford
2013.02 - 2016.03
Bartender/Waitress
Bull and Finch /Momma Soulas
2008.02 - 2012.11
High School Diploma -
Burnaby North Secondary
Bachelor of Interior Design -
BCIT
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