Kathleen Morales
St. Catharines,ON
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Overview
20
20
Years of office experience in various roles
Work History
Medical Administrator
Bodystream Medical
11.2017 - Current
- Maintain accuracy, completeness, and security for medical records and health information.
- Communicate effectively with staff, patients, and insurance companies by email and telephone.
- Input data into computer programs and filing systems.
- Transcribe and enter patient medical information into electronic medical records systems.
- Book patient appointments & complete appointment reminder calls & emails.
- Provided with list of tasks each day, meet deadlines.
- Answer patient inquiries via telephone & email.
- Safeguard and maintain confidentiality at all times.
- Medical Team Lead 2017-2020 while in person appointments.
Medical Office Administrator
Medsleep
10.2011 - 01.2014
- Pulled charts and prepared for nurse and doctor assessment.
- Entered procedure codes and diagnosis codes into medical billing software.
- Managed appointments, registrations and patient relations in busy office.
- Booked overnight sleep studies.
- Completed ADP forms, having signed by addressed doctor (s) & returning to CPAP vendor.
- Handling incoming referrals.
- Loading dictations from dictaphone, correcting any errors then returning to doctor (s).
- Taking patients vitals and recording into patient file.
Guest Services Supervisor
Best Western Hotel
05.2006 - 10.2011
- Provided guests with outstanding front-line customer service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Created and managed accurate occupancy forecasts and budgets.
- Assisted Guest Services Manager with creating weekly schedule.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supervised front desk agents and helped to resolve issues arising during shifts.
- Responsible for inputting group contracts as well as group rooming lists.
- Calculated charges and retrieved payments including money transfers, direct billing & handling exchange of foreign currency.
Education
Graduate Certificate - Medical Office Assistant
10.2011
Diploma - Tourism (Marketing & Operations)
06.2005
Skills
- Medical Terminology, Medical Office Procedures & Medical OHIP Billing
- 20 years office experience
- Strong attention to detail
- Dedicated professional
- Organization skills
- Task prioritization
- Working within deadlines
- Willingness to learn
- Maintaining confidentiality at all times
- Great working knowledge of Microsoft Office products
- Ability to work remotely or in person
- Able to work independently & great team player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Administrator - Bodystream Medical
11.2017 - Current
Medical Office Administrator - Medsleep
10.2011 - 01.2014
Guest Services Supervisor - Best Western Hotel
05.2006 - 10.2011
Niagara College - Graduate Certificate, Medical Office Assistant
Niagara College - Diploma, Tourism (Marketing & Operations)