Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kathleen Mitchell

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Experience in communication and collaboration for over 20 plus years of management positions.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Hulk Janitorial
01.2010 - Current
  • Managed day-to-day business operations.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Area Supervisor

Bee Clean Building Maintenance
12.2008 - 06.2017
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability and maintain safe work environment.
  • Resolved conflicts promptly to promote positive environment for customers and workers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Supervised 60 plus locations to enforce high-quality standards of operation.
  • Worked diligently to resolve complaints, promoting loyalty, and enhancing operations.
  • Built positive and productive relationships.

Education

Graduate Certificate - Tax Preparer

H&R Block Tax Academy
Cranbrook
01.2023

GED -

Adult Learning
1988

Skills

  • Financial, Business and Personnel Management
  • Hiring
  • Payroll Processing
  • Staffing
  • Relationship Management
  • Schedule Coordination
  • Territory Management
  • Customer Billing
  • Team Recruiting and Onboarding

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Owner/Operator

Hulk Janitorial
01.2010 - Current

Area Supervisor

Bee Clean Building Maintenance
12.2008 - 06.2017

Graduate Certificate - Tax Preparer

H&R Block Tax Academy

GED -

Adult Learning

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Kathleen Mitchell