Kathleen McNulty
Martinez
Summary
Dynamic employee with extensive experience in high-volume restaurant settings, adept at delivering exceptional guest service while fostering a collaborative team environment. Dedicated to enhancing customer satisfaction through the creation of memorable experiences that leave a lasting impression. Committed to contributing to a positive atmosphere that encourages repeat business and builds customer loyalty.
Overview
19
19
years of professional experience
Work History
Server
Melos-Pleasant Hill
08.2021 - 03.2025
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server
Giant Chef Burger
05.2006 - 03.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared checks, itemizing total meal costs and taxes.
- Provided exceptional service to high volume of daily customers.
Education
Graduate Certificate -
Secretarial Training
Richmond, CAGED -
Richmond Adult High School
Richmond, CASkills
- Service excellence
- Guest relations experience
- Effective team collaboration
- Monitoring table performance
- Clear and concise communication
- Ability to thrive in dynamic settings
- Dedicated work ethic
Timeline
Server
Melos-Pleasant Hill
08.2021 - 03.2025
Server
Giant Chef Burger
05.2006 - 03.2020
Graduate Certificate -
Secretarial Training
GED -
Richmond Adult High School