Kathleen McLaughlin
Summary
Dynamic administrative professional with extensive experience at Alberta Health Services, excelling in customer service and meticulous record-keeping. Proficient in Microsoft Excel and adept at fostering strong relationships through effective verbal communication. Recognized for maintaining confidentiality and delivering results under tight deadlines, ensuring a positive and efficient work environment.
Overview
25
25
years of professional experience
Work History
Administrative Assistant V
Alberta Health Services
03.2012 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant IV
Alberta Health Services
10.2007 - 03.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Distribution Services Porter
Alberta Health Services
08.2000 - 10.2007
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Assisted in patient transfers to and from the wards, or to exams.
Education
High School Diploma -
St.Marys High School
Calgary, AB06-1995
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Scheduling systems ESP and WFM
- TEAMs
- Critical thinking
- Meticulous attention to detail
- Verbal communication
- Deadline oriented
Languages
English
Full Professional
Timeline
Administrative Assistant V
Alberta Health Services
03.2012 - Current
Administrative Assistant IV
Alberta Health Services
10.2007 - 03.2012
Distribution Services Porter
Alberta Health Services
08.2000 - 10.2007
High School Diploma -
St.Marys High School
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