Kathleen Martel
Edmonton,AB
Summary
Dynamic supervisor with a proven track record at Woodvale Community League, excelling in performance management and strategic planning. Expert in enhancing team productivity and customer satisfaction, I successfully developed innovative strategies that improved service standards. Adept at budget management and fostering strong relationships, I am committed to driving operational excellence.
Overview
46
46
years of professional experience
Work History
Supervisor
Woodvale Community league
Edmonton, Alberta
03.2015 - 10.2024
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies and procedures.
- Developed strategies to improve team performance and productivity.
- Created new strategies for improving customer service standards within the organization.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Banquet Captain
Four Points Sheraton
Edmonton, Alberta
09.2013 - 03.2024
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Coordinated with food and beverage team on menu selections and serving times.
- Collaborated closely with catering managers on upcoming events and their needs.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
Manager
Tim Hortons
Longueuil, Quebec
10.1997 - 08.2013
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Restaurant Owner
La Douce Fringle
Saint-Hubert , QC
02.1993 - 09.1997
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Developed menus that featured local ingredients while meeting customer demands.
Supervisor
Marriot-Concordia University
Montreal, Quebec
02.1984 - 08.1993
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies and procedures.
Line Server
Bishop's University
Lennoxville, QC
02.1979 - 02.1984
- Took initiative to restock items such as drinks or sauces when running low.
- Cleaned table tops after each guest completed their meal.
- Provided friendly customer service by greeting guests and responding to inquiries promptly.
Education
High School Diploma -
A.G.R.H.S
Lennoxville, QC06-1980
Skills
- Schedule development
- Relationship building
- Contract management
- Performance management
- Strategic planning
- Budget management
Timeline
Supervisor
Woodvale Community league
03.2015 - 10.2024
Banquet Captain
Four Points Sheraton
09.2013 - 03.2024
Manager
Tim Hortons
10.1997 - 08.2013
Restaurant Owner
La Douce Fringle
02.1993 - 09.1997
Supervisor
Marriot-Concordia University
02.1984 - 08.1993
Line Server
Bishop's University
02.1979 - 02.1984
High School Diploma -
A.G.R.H.S
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