Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kathleen Maghie

Bracebridge

Summary

Dynamic customer relations professional with experience at Apple, adept at transforming customer inquiries into positive experiences. Skilled in repair procedures and equipped with a calm communication style, I excel in resolving complex issues and fostering customer loyalty, turning challenges into opportunities for advocacy. Passionate about enhancing customer satisfaction.

Overview

18
18
years of professional experience

Work History

Customer Relations

Apple
06.2007 - Current
  • Handled customer inquiries and complaints professionally, leading to improved customer relations.
  • Educated customers on policies, procedures, and fees while maintaining excellent customer relations.
  • Managed challenging situations calmly and professionally, resolving issues to maintain strong customer relations.
  • Maintained a high level of professionalism while addressing customer concerns, ensuring positive customer relations.

Education

New Media Design

Centennial College
Toronto, Ontario
08-1999

Skills

  • In-depth familiarity with repair procedures and associated tools
  • Calm and soothing communication style
  • Enjoys working independently but also great at working within a team and sharing my expertise
  • Effective judgment in customer-focused scenarios
  • Helping turn customers into promoters one call at a time

Languages

English
Native or Bilingual
French
Elementary

Timeline

Customer Relations

Apple
06.2007 - Current

New Media Design

Centennial College

Similar Profiles

CREATE PROFILE
Kathleen Maghie