Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
Generic

KATHLEEN MAÑALAC

Richmond

Summary

Dynamic professional with extensive experience in customer service and management, notably at Sanduk Restaurant, where I boosted repeat business by 20%. Proficient in QuickBooks and Excel, I excel in problem-solving and organizational skills, ensuring operational efficiency and compliance in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Crew Member

McDonald's
Toronto
03.2023 - Current
  • Provided customer service and handled cash transactions.
  • Ensured cleanliness and operational efficiency in work areas.
  • Maintained compliance with food safety and company standards.

Administrative Assistant

De Mesa Engineering Management Consultancy
05.2022 - Current
  • Scheduled and coordinated meetings, appointments, and travel arrangements.
  • Trained new administrative staff during company expansion.
  • Developed and maintained efficient filing and documentation systems.
  • Managed sensitive information with utmost confidentiality.
  • Handled expense and travel reports for management.

Restaurant Manager

Sanduk Restaurant
Scarborough
06.2024 - 03.2025
  • Oversaw daily front- and back-of-house operations for a busy dining establishment.
  • Managed a team of 12 staff: recruiting, on-boarding, training, scheduling, and performance reviews.
  • Monitored inventory and supply levels; implemented cost-control measures that reduced waste by 15%.
  • Enforced health, safety, and sanitation standards—achieved a 100% compliance score on inspections.
  • Launched customer-service initiatives (e.g. loyalty program, feedback surveys), boosting repeat business by 20%.
  • Coordinated special events and promotions, contributing to a 10% uptick in monthly revenue.

Crew Member

Jollibee
Scarborough
09.2022 - 10.2022
  • Delivered friendly customer service and ensured efficient food production.
  • Maintained store cleanliness and followed workplace safety regulations.

Bank Teller

China Bank Corporation
Mabalacat City
08.2018 - 08.2022
  • Processed over 30 transactions per hour and assisted 60+ customers daily.
  • Balanced vaults, ATMs, and teller cash machines with accuracy.
  • Provided account-related support, enhancing customer satisfaction and retention.
  • Promoted a collaborative and inclusive work environment.

Administrative Aide (Assigned to Commission on Audit)

Department of Public Works and Highways
City
07.2017 - 08.2018
  • Prepared official correspondence, reports, and meeting documentation.
  • Managed incoming communications and office supply inventory.
  • Supported audit documentation and reporting in line with professional standards.

Education

Bachelor of Science - Accounting Technology

University of the Assumption
Philippines
01.2017

Skills

  • QuickBooks
  • Microsoft Office Suite
  • Excel
  • Word
  • Outlook
  • Database Management
  • Editing & Proofreading
  • Financial Reporting
  • Attention to Detail
  • Customer Service
  • Problem Solving
  • Verbal & Written Communication
  • Time Management
  • Adaptability
  • Professionalism
  • Organizational Skills

Core Competencies

QuickBooks, Microsoft Office Suite (Excel, Word, Outlook), Database Management, Editing & Proofreading, Financial Reporting, Attention to Detail, Customer Service, Problem Solving, Verbal & Written Communication, Time Management, Adaptability, Professionalism, Organizational Skills

Timeline

Restaurant Manager

Sanduk Restaurant
06.2024 - 03.2025

Crew Member

McDonald's
03.2023 - Current

Crew Member

Jollibee
09.2022 - 10.2022

Administrative Assistant

De Mesa Engineering Management Consultancy
05.2022 - Current

Bank Teller

China Bank Corporation
08.2018 - 08.2022

Administrative Aide (Assigned to Commission on Audit)

Department of Public Works and Highways
07.2017 - 08.2018

Bachelor of Science - Accounting Technology

University of the Assumption

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KATHLEEN MAÑALAC