Kathleen Luzzi
San Francisco
Summary
Experienced in all facets of business ownership, demonstrating strong customer service and financial management skills. Developed marketing strategies that enhanced brand visibility and customer engagement while overseeing project management for various events. Proven ability to lead teams and collaborate with community partners to improve service delivery and support organizational goals. Knowledgeable in HR practices, including hiring processes and employee benefits management, contributing to a well-rounded operational framework.
Overview
28
28
years of professional experience
Work History
Owner / Kathy’s Creative Kakes LLC
Kathy’s Creative Kakes
San Mateo
09.2006 - 12.2024
- All aspects of business ownership. Customer service. Superior phone skills. Accounting. Advertising and Marketing
- Kathy’s Creative Kakes was the premier specialty cake bakery in the Bay Area specializing in unique creative cakes. Wedding cakes. Summer Camps and Birthday parties
- Experienced in Computer programs ( Excel, Word, quick books. Raiser’s Edge)
- Experienced in all aspects of HR (hiring, firing, worker’s Compensation contracts, Health insurance
Board of Directors / Board President
PAWS - Pets are Wonderful Support
06.1997 - 06.2012
- Develop organizational policies for animal welfare programs
- Lead strategic planning sessions with board and staff
- Collaborate with community partners to enhance service delivery
- Oversee financial management and budgeting processes
- Guide fundraising efforts to support program initiatives
- Attended board meetings and reviewed meeting agendas.
Interim Executive Director
Pets Are Wonderful Support
07.2005 - 10.2005
- Successfully Led the organization in the search for a permanent Executive Director
- Organized and led PAWS annual fundraiser called Petchitecture
- Managed staff of 8 including hiring a new Volunteer Services Coordinator during this time.
Education
Bachelor of Science - Physiology
University of California, Berkeley
Berkeley, CA06-1980
High School Diploma -
Notre Dame High School
Belmont06-1974
Skills
- Customer service
- Financial management
- Marketing strategy
- Project management
- Event planning
- Team leadership
- Community engagement
- Problem solving
- Small business operations
- Social media control
- Customer relations
Timeline
Owner / Kathy’s Creative Kakes LLC
Kathy’s Creative Kakes
09.2006 - 12.2024
Interim Executive Director
Pets Are Wonderful Support
07.2005 - 10.2005
Board of Directors / Board President
PAWS - Pets are Wonderful Support
06.1997 - 06.2012
Bachelor of Science - Physiology
University of California, Berkeley
High School Diploma -
Notre Dame High School