Summary
Overview
Work History
Education
Skills
Languages
Outdoor Activities
Timeline
Intern

Kathleen Lanningan

Sault Ste. Marie,ON

Summary

Driven and personable professional with a track record of delivering top-notch customer service and assistance at No Frills and Sault Community Health Centre. Excelled in handling high-volume transactions and inquiries with exceptional accuracy and empathy. Skilled in customer engagement and adept at maintaining a welcoming environment, showcasing a strong work ethic and integrity.

Overview

10
10
years of professional experience

Work History

Cashier

No Frills
08.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Receptionist

Sault Community Health Centre
09.2014 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist

Kal Tire
11.2023 - 12.2023
  • Answered phone promptly and directed incoming calls to correct offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Supervisor of Operations

Grocer 4 Good
09.2020 - 07.2023
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Cleaner

Doggie Styles Pet Pampering
09.2021 - 11.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Receptionist

Neighbourhood Resource Centre
09.2014 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.

Education

Hairstylist

Sault College of Applied Arts And Technology
Sault Ste. Marie, ON

High School Diploma -

Alexander Henry
Sault Ste. Marie, ON

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Customer Relations
  • Cash Register Operation

Languages

English
Professional Working

Outdoor Activities

Fishing / Ice fishing  

Boating  

ATV Riding

Camping

Timeline

Receptionist

Kal Tire
11.2023 - 12.2023

Cashier

No Frills
08.2023 - Current

Cleaner

Doggie Styles Pet Pampering
09.2021 - 11.2022

Supervisor of Operations

Grocer 4 Good
09.2020 - 07.2023

Receptionist

Sault Community Health Centre
09.2014 - Current

Receptionist

Neighbourhood Resource Centre
09.2014 - 03.2020

Hairstylist

Sault College of Applied Arts And Technology

High School Diploma -

Alexander Henry

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Kathleen Lanningan