Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kathleen Labelle

Verdun,Quebec

Summary

Results-driven sales support representative with expertise in managing customer relationships and resolving complex issues. Known for adaptability and collaboration, consistently meeting performance standards while enhancing customer loyalty and satisfaction.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Sales Support Representative

Keurig Dr Pepper(Van Houtte Coffee Services)
Montreal, QC
05.2025 - Current
  • Assisted customers with product inquiries and order processing.
  • Managed inventory levels and organized stock for efficient access.
  • Maintained accurate records of customer interactions and transactions.
  • Responded promptly to customer emails and phone inquiries.
  • Facilitated communication between departments for seamless service delivery.
  • Participated in team meetings to discuss sales strategies and performance updates.
  • Processed customer orders, exchanges, and returns, and kept customers informed about progress.
  • De-escalated irate customers with communication skills and sales expertise.
  • Followed-up with sales teams and customers with complex issues to coordinate resolutions.
  • Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Processed invoices and payments accurately and efficiently.
  • Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics.
  • Met performance standards consistently for answer rate, handle time, and service quality.
  • Prepared sales orders for processing, ensuring accuracy of information provided by customers.
  • Provided customer service and support to clients in a timely manner.

Inside Sale Account Manager

Keurig Dr Pepper(Van Houtte Coffee Services)
Montreal, Quebec
10.2024 - 05.2025
  • Managing a portfolio of over 1,000 B2B accounts.
  • Fulfilling high-volume coffee orders for corporate clients, ensuring timely delivery through tight coordination with the operations team.
  • Resolving complex customer service issues across ordering, billing, and delivery, and maintaining a high level of customer satisfaction score, while reinforcing client loyalty.
  • Generating over $7.2 million in annual revenue by consistently meeting monthly sales targets and leveraging upselling techniques to increase average order value.

Loyalty Specialist

Telus Mobility
Montreal, Quebec
01.2009 - 10.2024
  • Escalation Manager
  • Customer Service Outbound and inbound calls
  • Privacy Center
  • Collections
  • Sales
  • Learning Specialist

Sales Specialist

Telus Mobility
Montreal, Quebec
05.2004 - 02.2023
  • Client Loyalty Sales Solution (CLSS)
  • Assisting existing and new clients toward the purchase of wireless products and new acquisitions for Telus Mobility.
  • Dual responsibility for handling inbound and outbound calls.

Office Clerical Work(Processing Data Entry)

Orleans Express
Montreal, Quebec
09.2003 - 09.2004
  • Entering data compiled with information for customer accounts.

MBANX Director ( Insurance Sales)

Bank Of Montreal
montreal, QC
04.1996 - 03.2004
  • Informing customers of our products.
  • Complying with customers' needs.
  • Forwarding customers to proper help lines for their services.
  • Certificate in 'Learning for Success' (passed exams in 2002).
  • Training new employees on banking services.

Office Clerical Work (Processing Data Entry)

Bank Of Montreal
Montreal, Quebec
06.1995 - 04.1996
  • Entering data compiled with foreign exchange and money marketing.

Accounts Receivable Clerk

Cast north America
Montreal, Quebec
07.1994 - 07.1995
  • Verifying accounts from existing customers

Cashier/Waitress/Receptionist

Sana/Kurde pizzeria
Montreal, Quebec
09.1993 - 10.1994
  • Processed customer transactions using cash register and point-of-sale system.
  • Maintained clean and organized front counter and dining area.
  • Assisted customers with menu selections and special requests.
  • Handled cash, credit, and debit payments accurately.

Education

Political Science And Government

Concordia University
Montreal
01-2004

Marketing

Concordia University
Montreal
01-2003

High School Diploma

Montreal High
Montreal, QC
01-1998

Secretary And Accountant Diplomas

Shadd Business Center
Montreal, QC
01-1995

General And Clerical Work Diploma

EPOC Montreal
Montreal, QC
01-1995

Skills

  • Order processing
  • Customer service
  • Inventory management
  • Sales coordination
  • Documentation management
  • Client relationship management

Certification

  • Bank Of Montreal in Mortgages
  • Clerical work
  • Secretarial and accounting

Languages

English
Professional
French
Professional
Spanish
Limited

Timeline

Sales Support Representative

Keurig Dr Pepper(Van Houtte Coffee Services)
05.2025 - Current

Inside Sale Account Manager

Keurig Dr Pepper(Van Houtte Coffee Services)
10.2024 - 05.2025

Loyalty Specialist

Telus Mobility
01.2009 - 10.2024

Sales Specialist

Telus Mobility
05.2004 - 02.2023

Office Clerical Work(Processing Data Entry)

Orleans Express
09.2003 - 09.2004

MBANX Director ( Insurance Sales)

Bank Of Montreal
04.1996 - 03.2004

Office Clerical Work (Processing Data Entry)

Bank Of Montreal
06.1995 - 04.1996

Accounts Receivable Clerk

Cast north America
07.1994 - 07.1995

Cashier/Waitress/Receptionist

Sana/Kurde pizzeria
09.1993 - 10.1994

Political Science And Government

Concordia University

Marketing

Concordia University

High School Diploma

Montreal High

Secretary And Accountant Diplomas

Shadd Business Center

General And Clerical Work Diploma

EPOC Montreal

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Kathleen Labelle