KATHLEEN JOY LAUDENCIA
Edmonton,Canada
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
FSOS - Family Support Order Services Referral Line
Government of Alberta Public Service - Justice
02.2024 - Current
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
- Documented data and completed accurate updates to case records.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
Office Administrator
NATIONAL OILWELL VARCO (NOV)
04.2022 - 02.2024
- JDE Processing
- Purchase Order and Invoicing
- Sucker Rod Division
Manufacturing and Packaging Associate
AURORA CANNABIS INC
04.2019 - 04.2022
- Accurately weighing, calibrating machines, and inspecting of product quality
- Label printing and proper labelling of bottles
- Reconciliation of paperwork to ensure accuracy
- Reporting to the Manufacturing Shift Lead, Bottling
Cleaner
KIREINA CLEANING SERVICES
03.2018 - 01.2020
- To perform all tasks to the standards of the contract
- Common tasks include Dusting, clean and disinfects countertops, sinks, floors, toilet, mirrors, oven, and hood in the kitchen of restaurants
- Identify potential safety or maintenance issues and communicate them to the client
- Arrive to workplace at scheduled time, perform services to established standards and ensure the client’s facility is locked and secured when done
- Comply with all safety policies and procedures relating to performance of tasks, use of products or supplies
Team Leader
MCDONALD’S – HARVEST POINTE
10.2018 - 04.2019
- Making sure that the goals are met efficiently and consistently, and that the restaurant achieves outstanding quality service
- Supervises a team of up to8 crew
- Work with the swing manager and other Team Leaders to coordinate the efforts of all the crew
- Able to evaluate the ability of his team towards meeting the goal
Delivery Driver
SKIP THE DISHES
07.2018 - 04.2019
- Independently contracted and flexible with schedule to deliver great food to customers
- Interacting with team via Apps discussion board
- Keeping strong communication with the team
- Picking up food orders and making sure to have correct change; and collecting change from the customer
Housekeeper
CIVEO – Athabasca Lodge
05.2017 - 03.2018
- Performing a variety of cleaning activities such as sweeping, mopping, dusting, and polishing client rooms in the camp
- Ensuring all rooms are cared for and inspected according to standards
- Protecting equipment and making sure there are no inadequacies
- Notifying superiors on any damages, deficits, and disturbances
- Deal with reasonable complaints/requests with professionalism and patience
- Check stocking levels of all consumables and replace when appropriate
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices
- Assigns and coordinates work of employees to promote efficiency of operations
- Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met
- Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock levels and ensure standards of quality are met
- Supervises serving of meals
Shift Lead / Supervisor
FIVE GUYS
11.2016 - 05.2017
- Supervises employees engaged in serving food and in maintaining cleanliness of food service areas and equipment
Production Crew
JUDY G
02.2017 - 04.2017
- Prepares and packages raw Gluten- free pizzas
- Works in a cold and fast-paced environment to meet deadlines and exceed expected target
- Cleans and sterilizes work areas
Table Games Dealer
GRAND VILLA CASINO
08.2016 - 02.2017
- Operate table games
- Stand or sit behind table and operate games of chance by dispensing the appropriate number of cards to players, or operating game equipment
- Compare the house’s hand against players’ hands and payoff or collect players’ money or chips
- Exchange paper currency for playing chips or coin money
- Pay winnings or collect losing bets as established by the rules and procedures of a specific game
- Deal cards to house hands, and compare these with players’ hands to determine winners, as in black jacks
- Open and close cash floats and game tables
- Compute amounts of players’ wins or losses
- Work as part of a team of dealers in games such as baccarat
Factory Labourer
LILY DALE FOODS
07.2016 - 08.2016
- Assembles and prepares raw materials and spices for processing
- Cleans and sterilizes work areas
- Works in a cold and fast paced environment to meet deadlines and exceed production target
Supervisor
TIM HORTONS
02.2016 - 08.2016
- Supervises employees engaged in serving food and in maintaining cleanliness of food service areas and equipment
- Assigns and coordinates work of employees to promote efficiency of operations
- Supervises serving of meals
- Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met
- Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock levels and ensure standards of quality are met
Sales Crew - Retail
NIKE FACTORY OUTLET STORE
05.2015 - 07.2016
- Welcomes customers by greeting them, offering them assistance
- Directs customers by escorting them to racks and counters, suggesting items
- Advises customers by providing information on products
- Process payments by totaling purchases; processing checks, cash, and store or other credit cards
- Contributes to team effort by accomplishing related results as needed
General Labourer
NATIONAL OILWELL VARCO (NOV) – Tuboscope Rod Division
10.2013 - 08.2015
- Crane operator
- Inspection and palletizing of rods
- Assists in accomplishing bulk orders of rods
- Loading and unloading of rods from trailers/trucks
- Rods weighing approximately2 to3 kgs
- Works outside even during extreme weather conditions with strict compliance to safety using PPEs (Personal Protective Equipment)
- Performs minor repairs on machines like grinders, fillers, etc
- Carry out yard works such as, sorting of rods, dipping rods in a Kerosene tank, pulling plastics from rods, etc
Factory Labourer / Operator Level1
KITCHEN PARTNERS LTD.
06.2012 - 09.2013
- Collects raw materials for processing
- Controls automated processes for production purposes
- Assist in product quality assurance
- Operates and maintains relevant machinery
- Cleans and sterilizes work areas
- Test samples from the assembly line
- Provides training to new employees
- Packages materials and items according to specified standards
- Works in a cold and fast-paced work environment
Stocker
COSTCO
10.2011 - 05.2012
- Ability to lift heavy objects and performs manual labor for extended periods of time without incident
- Unloading shipments, stocking shelves, organizing displays, and breaking down packaging in Costco backrooms
Keyholder
SOBEY’S SPIRITS * WINE * COLD BEER
10.2011 - 01.2012
- Under the supervision and direction of the Store Owner and Store Manager, the key holder is a leader on the retail floor who takes initiative, can delegate work, follows up on outstanding issues and is a star go-to person
- The position assists in any opening and closing duties and supply ordering, thereby working directly with the store manager, as well as closely with all staff
- The key objective of the position is to ensure the retail store runs well in the absence of a manager
- In this position you will be responsible for assisting in the key aspects of store operations and in ensuring the successful delivery of excellent customer service
Storefront
TIM HORTONS
11.2010 - 10.2011
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with product selection, resulting in higher overall purchases.
- Enhanced customer satisfaction by providing efficient and friendly service at the storefront.
- Ensured proper signage was displayed throughout the store for clear communication of promotions and pricing information to customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively resolved customer complaints, ensuring repeat business and loyalty.
- Established rapport with regular patrons by remembering preferences and providing personalized service that exceeded expectations.
- Contributed to achieving sales targets through upselling and cross-selling techniques when appropriate.
- Assisted in training new employees on store policies and procedures, supporting team development and success.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Diploma - Business Administration
East West College of Business And Technology
Edmonton, AB11-2021
Bachelor of Science - Nursing
University of Baguio
01.2010
Skills
- Microsoft Office
- Social Media
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Filing
- Verbal communication
- Records management
- Microsoft PowerPoint
- Spreadsheets
- Multi-line phone proficiency
- Operation of popular production equipment and tools (power jacks, line conveyors and packaging machines)
Languages
Timeline
FSOS - Family Support Order Services Referral Line
Government of Alberta Public Service - Justice
02.2024 - Current
Office Administrator
NATIONAL OILWELL VARCO (NOV)
04.2022 - 02.2024
Manufacturing and Packaging Associate
AURORA CANNABIS INC
04.2019 - 04.2022
Team Leader
MCDONALD’S – HARVEST POINTE
10.2018 - 04.2019
Delivery Driver
SKIP THE DISHES
07.2018 - 04.2019
Cleaner
KIREINA CLEANING SERVICES
03.2018 - 01.2020
Housekeeper
CIVEO – Athabasca Lodge
05.2017 - 03.2018
Production Crew
JUDY G
02.2017 - 04.2017
Shift Lead / Supervisor
FIVE GUYS
11.2016 - 05.2017
Table Games Dealer
GRAND VILLA CASINO
08.2016 - 02.2017
Factory Labourer
LILY DALE FOODS
07.2016 - 08.2016
Supervisor
TIM HORTONS
02.2016 - 08.2016
Sales Crew - Retail
NIKE FACTORY OUTLET STORE
05.2015 - 07.2016
General Labourer
NATIONAL OILWELL VARCO (NOV) – Tuboscope Rod Division
10.2013 - 08.2015
Factory Labourer / Operator Level1
KITCHEN PARTNERS LTD.
06.2012 - 09.2013
Stocker
COSTCO
10.2011 - 05.2012
Keyholder
SOBEY’S SPIRITS * WINE * COLD BEER
10.2011 - 01.2012
Storefront
TIM HORTONS
11.2010 - 10.2011
Bachelor of Science - Nursing
University of Baguio
Diploma - Business Administration
East West College of Business And Technology
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