Dynamic and seasoned Dispatcher with proven efficiency in fleet coordination. Accomplished logistics professional exceeding targets and ensuring timely deliveries. 8+ years of proficient fleet optimization and route planning.
Overview
7
7
years of professional experience
Work History
Dispatcher
Call The Car
Diamond Bar
03.2019 - 11.2023
Coordinated vehicle dispatching for timely pickups and drop-offs.
Facilitated communication between drivers and clients to enhance operational efficiency.
Monitored traffic conditions to optimize routes for efficiency.
Utilized dispatch software to track vehicle locations and status updates.
Responded promptly to client inquiries and service requests via phone and email.
Collaborated with team members to address scheduling conflicts and delays.
Documented service issues and resolutions for future reference and improvement.
Provided training and support to new dispatch staff on operational procedures.
Assigned drivers to appropriate routes based on customer needs.
Addressed and resolved customer complaints regarding service issues or delays to improve satisfaction.
Utilized computer systems to locate addresses and calculate estimated arrival times.
Monitored vehicle locations with GPS technology to deliver timely and accurate status updates.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Utilized various software systems to facilitate movement, planning and scheduling.
Dispatcher
Glen Air Logistics
Glendale
07.2016 - 03.2020
Coordinated communication between drivers and clients to facilitate seamless operations.
Monitored vehicle locations using GPS technology and delivered real-time status updates to clients.
Utilized dispatch software to track vehicle locations and status updates.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Addressed client inquiries and service requests via phone and email to enhance customer satisfaction.
Provided timely updates to customers regarding their orders or requests.
Documented service issues and resolutions for future reference and improvement.