Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathleen Hughes

Ponoka,AB

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Smitty's Family Restaurant
08.2023 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Burger King
01.2020 - 01.2021

Performed opening duties

  • Assisted in inventory management, ensuring availability of all necessary ingredients and supplies.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.

Waitress

Blue Sage Kitchen
04.2019 - 12.2020
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

No Degree - Hospitality Management

Academy Of Learning
Red Deer, AB
04-2020

GED -

Ministry of Education
Victoria, BC
11-2004

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Certification

  • First Aid Certification
  • CPR/AED Certification


Timeline

Server

Smitty's Family Restaurant
08.2023 - 09.2024

Server

Burger King
01.2020 - 01.2021

Waitress

Blue Sage Kitchen
04.2019 - 12.2020
  • First Aid Certification
  • CPR/AED Certification


No Degree - Hospitality Management

Academy Of Learning

GED -

Ministry of Education
Kathleen Hughes