Kathleen Henderson
Gimli,MB
Summary
Dynamic Youth Care Worker with a proven track record at K.C Commons, excelling in youth supervision and behavior management. Enhanced communication and self-sufficiency among at-risk youth through structured activities and crisis intervention. Committed to fostering a safe environment while advocating for mental health support and multicultural sensitivity.
Attentive Youth worker with proven background in providing supportive and nurturing environments for youth. Demonstrates valuable experience in crisis intervention and conflict resolution, contributing to well-being of individuals under care. Known for effective communication and empathetic listening skills.
Overview
6
6
years of professional experience
Work History
Youth Care Worker
K.C Commons
12.2021 - 07.2025
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
Commerical Cleaner
Eskimo Point Lumber Supply
05.2021 - 05.2022
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
Customer Service Representative
Circle K/ Macs
06.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Norway House High School
Norway House, MB06-1987
Skills
- Youth supervision
- Multicultural sensitivity
- Behavior management
- Self-care techniques
- Youth advocacy
- Mental health support
Languages
English
Full Professional
Icelandic
Limited Working
Timeline
Youth Care Worker
K.C Commons
12.2021 - 07.2025
Commerical Cleaner
Eskimo Point Lumber Supply
05.2021 - 05.2022
Customer Service Representative
Circle K/ Macs
06.2019 - 11.2021
High School Diploma -
Norway House High School
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