KATHLEEN HENAO MIDTLYNG
Orangevale
Summary
Professional with high standards and strong background in analytical and administrative support. Proven ability to drive process improvements and deliver impactful solutions through effective data analysis and meticulous attention to detail. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of goals. Skilled in project management, problem-solving, and stakeholder communication.
Overview
25
25
years of professional experience
Work History
Staff Services Analyst
Department of Housing and Community Development
03.2023 - Current
- As an analyst with the Department of Housing and Community Development, I handled registration and titling applications, delivered outstanding customer service through phone and email, and provided support to both colleagues and management as required
- I actively participated in program evaluations, working alongside my manager to enhance response times and streamline processes
- Additionally, I applied my analytical skills to develop and present recommendations for operational improvements, showcasing my ability to work independently, remain open-minded, adapt to changes, and approach interactions with customers and colleagues with tact and professionalism
Executive Board Member
Boy Scouts of America
01.2016 - Current
- I volunteer with the Boy Scouts of America, serving in various leadership roles, including committee chair, Cub Scout den leader, fundraiser, recruitment coordinator, and outdoor activities director
- In this capacity, I am responsible for managing both youth and adults, overseeing personnel, fiscal planning, and program evaluation
- I continuously assess and refine our programs to enhance participation, strengthen parental involvement, and improve youth leadership development
- My role also includes analytical evaluation of our offerings to ensure meaningful and impactful experiences for all participants, as well as preparing reports and presenting recommendations to board members
Volunteer Director
Emiliani Project
01.2021 - 07.2024
- Organization Overview: Nonprofit supporting orphaned and abused children near Medellín, Colombia
- As a project manager, I led two volunteer initiatives, coordinating 35 participants in construction projects and medical evaluations.
- I managed personnel, planning, travel, and budgeting while assessing needs and proposing improvements
- Additionally, I led fundraising and donor outreach, raising over $100,000 and providing reports to donors and board members to ensure transparency and ongoing support
Realtor
EXP Realty Of California
04.2005 - 09.2023
- I began my career in real estate over twenty years ago, and since then, I've honed my skills in business, communication, budgeting, planning, and management
- Throughout my career, I've collaborated with buyers, sellers, contractors, vendors, and brokers, navigating both challenging and prosperous economic times
- I have successfully negotiated deals, even in high-stress situations, ensuring that all parties are satisfied
- By fostering strong relationships and delivering exceptional value to my clients, I have built a thriving business based entirely on referrals
Auditor
Office of the Inspector General
06.2002 - 04.2005
- While working for the Office of the Inspector General, I audited federal land acquisitions across the continental United States and the Virgin Islands
- My role involved conducting research, interviews, employee supervision, and extensive travel while collaborating within a team to assess compliance and effectiveness
- I was responsible for managing personnel, fiscal planning, and analytical evaluations, compiling findings into detailed reports, spreadsheets, and live presentations
- These reports and recommendations were then presented to upper management, including the Inspector General, to support informed decision-making and improvements
Project Controller
Deloitte Consulting
12.1999 - 06.2002
- As a project controller with Deloitte, I managed and monitored the team's budget, providing guidance on the feasibility of planning and projection changes
- I advised on cost-effective redesign strategies to ensure sustainability while balancing client and business needs
- My role encompassed fiscal planning, program evaluation, and analytical assessments, culminating in detailed reports and recommendations presented to management
Education
Master of Public Policy and Administration -
California State University, Sacramento
05.2002
Bachelor of Arts - Liberal Studies
California State University, Sacramento
05.2000
Skills
- Excellent verbal and communication skills
- Strong ethical values and integrity
- Takes initiative
- Resourceful
- Creative solutions
- Self-motivated
- Enthusiastic
- Flexible
- Natural leadership qualities
- Expert negotiator
- Bilingual in English & Spanish
- Experience with project management
- Well-versed with Microsoft Office
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Staff Services Analyst
Department of Housing and Community Development
03.2023 - Current
Volunteer Director
Emiliani Project
01.2021 - 07.2024
Executive Board Member
Boy Scouts of America
01.2016 - Current
Realtor
EXP Realty Of California
04.2005 - 09.2023
Auditor
Office of the Inspector General
06.2002 - 04.2005
Project Controller
Deloitte Consulting
12.1999 - 06.2002
Bachelor of Arts - Liberal Studies
California State University, Sacramento
Master of Public Policy and Administration -
California State University, Sacramento
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