Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Harding

Surrey,BC

Overview

13
13
years of professional experience

Work History

General Sales Manager

Auto West BMW
Richmond, British Columbia
07.2020 - 10.2024
  • Developed and implemented strategies to increase sales revenue.
  • Collaborated with marketing team to develop promotional campaigns.
  • Created weekly and monthly reports on sales performance, goals, and objectives.
  • Conducted regular training sessions for new sales personnel.
  • Coordinated with other departments to ensure timely delivery of products or services to customers.
  • Resolved customer complaints in a timely manner.
  • Managed a staff of sales representatives and financial services, providing guidance and support as needed.

General Manager MINI Richmond

Auto West DBA MINI Richmond
Richmond, British Columbia
09.2011 - 07.2020
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Conducted regular meetings with senior management team to review progress against established objectives.

Education

Automotive Business Diploma

Georgian College of Applied Arts And Technology
Barrie, ON
02-2020

Special Education Teachers Certificate - Special Education

Kwantlen Polytechnic University
None
05-2004

Skills

  • Employee Motivation
  • Regulatory understanding
  • Advertising and marketing
  • Profitability improvement
  • Financial budgeting
  • Customer relationship development
  • Exceptional interpersonal communication
  • Customer focused

Timeline

General Sales Manager

Auto West BMW
07.2020 - 10.2024

General Manager MINI Richmond

Auto West DBA MINI Richmond
09.2011 - 07.2020

Automotive Business Diploma

Georgian College of Applied Arts And Technology

Special Education Teachers Certificate - Special Education

Kwantlen Polytechnic University

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Kathleen Harding