Kathleen Green

Ancaster,ON

Summary

Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Efficient Returns Clerk known for high productivity and completing tasks swiftly. Specialized in inventory management, customer service, and process optimization. Excel in communication, problem-solving, and time management skills, ensuring smooth returns processing and customer satisfaction. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

years of professional experience

Work History

Returns clerk

Costco

Ancaster, Ontario

10.1992 - 09.2022

Processed customer returns efficiently and accurately in fast-paced retail environment.
Assisted customers with return inquiries and provided product information.
Inspected returned items for damage and determined restocking eligibility.
Maintained organized return area to ensure cleanliness and accessibility.
I started at Costco as a front end manager. Did it for 12 years . I also worked in Marketing signing up new members and merchandise the floor. I retired in 2022.

Manager

Northern reflection

Hamilton, Ontario

05.1982 - 09.1992

Oversaw daily operations to ensure efficient store management.
Managed team schedules and coordinated staff assignments effectively.
Trained new employees on customer service and sales techniques.
Implemented inventory control practices for optimal stock levels.
Resolved customer complaints promptly to maintain satisfaction levels.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.

Education

High School Diploma -

Saint Jean De Babeuf

Hamilton, ON

09-1980

Skills

Return processing
Inventory management
Customer engagement
Damage assessment
Product knowledge
Retail operations

Staff training
Complaint resolution
Schedule management
Problem solving
Attention to detail
Effective communication

Timeline