Kathleen Gonzales
Simi Valley
Summary
Friendly and dependable hospitality professional with 10+ years of experience in restaurants and customer service. Skilled in fine dining service, guest relations, team support, and fast-paced environments. Recognized for creating positive guest experiences, training new staff, and maintaining high standards of service. Currently seeking a server role where strong communication, multitasking, and leadership skills can contribute to team success.
Overview
29
29
years of professional experience
Work History
Manager
Go Fish Sushi
Thousand Oaks
11.2024 - Current
- Oversee daily restaurant operations including scheduling, training, and service quality.
- Resolve guest concerns quickly and professionally to maintain customer loyalty.
- Coordinate with kitchen and service staff to ensure smooth flow of operations.
- Support ownership with staffing, ordering, and team leadership.
Server
Larsen’s Grill
Simi Valley
05.2021 - Current
- Deliver exceptional service in a high-volume fine dining environment.
- Provide menu knowledge, suggest pairings, and upsell to maximize guest satisfaction.
- Handle multiple tables efficiently while maintaining a polished guest experience.
- Assist in training new servers on company standards and guest service excellence.
Guest Service & Front-End Supervisor
Target
Simi Valley West
06.2017 - Current
- Supervise team members, manage guest interactions, and ensure smooth checkout operations.
- Recognized for problem-solving, leadership, and positive guest feedback.
Sales Associate
Baby Gap Kids
Thousand Oaks
11.2014 - 08.2016
- Assisted customers with purchases and styling guidance.
- Supported team in meeting sales goals and maintaining store presentation.
Server / Trainer
Sisley Kitchen & Macaroni Grill
Valencia
04.1996 - 12.1997
- Trained and mentored new servers on menu knowledge, service steps, and guest experience.
- Delivered consistent, high-quality service in a busy casual-dining environment.
- Handled guest requests, food delivery, and table management with efficiency.
Education
Medical Assistant Program -
Concord Career Institute
General Education -
College of the Canyons
Diploma -
Reseda High School
Skills
- Fine dining service
- Upselling
- Guest relations
- Conflict resolution
- Staff training
- Team support
- Multitasking
- High-volume environments
- Leadership
- Shift management
Timeline
Manager
Go Fish Sushi
11.2024 - Current
Server
Larsen’s Grill
05.2021 - Current
Guest Service & Front-End Supervisor
Target
06.2017 - Current
Sales Associate
Baby Gap Kids
11.2014 - 08.2016
Server / Trainer
Sisley Kitchen & Macaroni Grill
04.1996 - 12.1997
Medical Assistant Program -
Concord Career Institute
General Education -
College of the Canyons
Diploma -
Reseda High School