Kathleen D. Malloy
Rancho Cucamonga
Summary
Seeking a position in a business environment that would allow me an opportunity to grow as an asset to any company. The position should require the ability to work with a diverse clientele, multi-task, and an opportunity to provide exceptional customer service that leads to client retention. I am looking forward to new challenges and opportunities that will lead me to direct a team with strong leadership skills. Along with managing multiple projects simultaneously in an organization. I am confident that I can be an ideal asset to your organization with the right tools and training.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
University of Mary
Bismarck, ND
12.2025 - Current
- Strong customer service and communication with having knowledge of coffee and drink preparation.
- Greet Customers, explain menu items and take orders accurately to ensure satisfaction.
- Beverage preparation: hot/cold drinks including espresso, teas and specialty drinks by following recipes, grinding beans, frothing milk and adding flavor.
- Equipment knowledge with operating espresso machines, grinders and reporting maintenance needs.
- High knowledge of cleaning sanitization and understanding menu ingredients by promoting specials and sometimes sells coffee accessories.
- I am currently Relocating to California in Rancho Cucamonga
Assistant Store Manager
Boot Barn
Bismarck, ND
03.2025 - 12.2025
- Product knowledge to convince customers as to why our product is better than other stores.
- Maintains high standards of customer service during fast-paced operations.
- Handles currency and credit transactions quickly and accurately.
- Follows procedures for the safety of others and the store.
- In charge of ordering from vendors efficiently and following up.
- Corrects all labels and categorizes inventory in a pos system to maintain an accurate count.
- Collects all invoices and inputs into the system of the department
- Ready and maintain financial and business transactions
- In charge of inventory control by verifying all merchandise deliveries were accurate to company standards.
- EAS Tags on merchandise upon delivery and trained employees to move to the sales floor accurately in a timely manner.
- Adhere to all federal and state laws in addition to company policies, practices, and procedures.
- Demonstrate leadership and professionalism to team and customers along with corporate partners and vendors.
- Planning and scheduling along with a high degree of training team “Gallop”
- Ensured that the store presentation aligned with brand standards.
Store Assistant Manager
Mountain Lakes Resort
Lytle Creek, CA
05.2018 - 03.2025
- Performs paperwork duties and training development among employees monthly.
- In-store promotional advertising of in-store products. Acknowledgment of Microsoft, Excel, Outlook, Dynamics, Citrix
- Development of marketing strategies. Rigorous leadership training.
- Product knowledge to convince customers as to why our product is better than other stores.
- Maintains high standards of customer service during fast-paced operations.
- Handles currency and credit transactions quickly and accurately.
- Follows procedures for the safety of others and the store.
- In charge of ordering from vendors efficiently and following up.
- Corrects all labels and categorizes inventory in a pos system to maintain an accurate count.
- Collects all invoices and inputs into the system of the department
- Ready and maintain financial and business transactions
- Ensure the company receives payments for goods and services
- Work with other departments to ensure that the correct amounts are collected in a timely manner
- Consider the need for new or changed controls
- Project accounting data to show the effects of proposed plans on capital investments, income, cash position, and overall financial condition
- Ensure the adequacy of the accounting system as the basis for reporting to management
- Accountable for financial reporting and analysis for month-end preparation
- Recording transactions and posting to various accounts
- Overview cash and debit statements while conducting daily activities.
- Assisted all bookkeepers with filing paperwork, financial entries and reconciliation
Education
Bachelor of Science - Business Management
Platt College Riverside
Riverside, CASkills
- Project management- Basic Math, Negotiating and contract, Communication and Consulting
- Business Analytics- Critical thinking and Decision making Skills
- Statistics-Marketing Management Skills
- Operations skills are planning, scheduling and budgeting of a company
- International Management
- Human Resource Management- Leading Diverse Groups and Teams
- Minor Accounting- Account Receivable Skills, Finance and Law
- Time management
- Attention to detail
- Problem-solving
- Adaptive and creative
- Excellent memory
Certification
- California State License Esthetician 2019
- Marketing Certificate 2020
- Business Management Associate's Degree- Specialize in Administration 2020
- Skin Care Instructor 2021
- Business Management Bachelor's Degree- Specialize in Project management 2022
PERSONAL CHARACTERISTICS
- Conscientious, ethical, and motivated.
- Skilled at identifying priorities and executing tasks accordingly.
- Able to handle multiple tasks and perform well under pressure.
- Able to work alone but happy to be a part of a team.
- Values and eagerly pursue continued growth.
Timeline
Barista
University of Mary
12.2025 - Current
Assistant Store Manager
Boot Barn
03.2025 - 12.2025
Store Assistant Manager
Mountain Lakes Resort
05.2018 - 03.2025
Bachelor of Science - Business Management
Platt College Riverside