Kathleen Dinh

Licensed, Skilled pharmacist with background in community and hospital settings. Have managed medication therapy, conducted wellness and health screenings, and provided immunizations. Strong in patient education and communication, ensuring safe and effective use of medications. Made impactful contributions to healthcare teams by optimizing pharmacotherapy regimens and improving patient outcomes through personalized care plans.

• Completed Pharmacy-Based-Immunization Delivery, a national certificate training program for pharmacists providing comprehensive immunization education and training, not limited to Yellow Fever Vaccination.
• Completed Pharmacist Management and Prescribing on Hormonal Contraceptive to provide patients education and counseling services and convenient access to birth control to further achieve a whole health for life.
• Completed Continuing Education on Traveling advices, vaccines and medicines before traveling to any international destinations.
• Active CPR certification--Basic Life Support -conducted by Cardio Partners Inc.
• Voted the Best pharmacist survey by customers throughout the years with Outstanding interpersonal skills with a track record of establishing positive relationships with customers.
• Demonstrate excellent customer services, pharmaceutical representatives and manufacturers, medical professionals, healthcare organizations and Insurance providers on issues related to medication reconciliation or therapy regimens.
• Ensure goals are met including but not limited to turn around time, productivity expectations, and quality metrics. Keep abreast of new developments of pharmaceutical industry. Perform audit checks to ensure regulatory requirements are met with Medi-Cal.
• Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use including medication reconciliation for patients who are recently discharged from the hospital.
• Manage a high-volume medication of patient accounts. Perform consultations to review medication therapies utilized motivational interviewing to enhance medication compliance and to determine any potential barriers to adherence.
• Practice Outstanding skills including Pharmaceutical Operations, Customer Relationship Management, Inventory Control, Formularies, Clinical Applications, Product Safety/Quality Assurance, Pharmaceutical Research.
• Abide state pharmacy law and understanding of basic compliance measures for the CMS programs, and ensure privacy and confidentiality as required by HIPAA, and Company guidelines.
• Interact with insurance providers concerning billing, reimbursement issues, and MTM (Medication Therapy Management), MIRIXA, TIPS or OUTCOMES, CMR and Immunization services (APHA-Certification).
• Have knowledge and understanding of the 5 Core Elements of MTM services -1)Medication Therapy Review- Comprehensive and Targeted, 2)Personal Medication List (PML), 3)Medication-Related Action Plan (MAP), 4)Interventions and Referrals, and 5)Documentation of Services and Follow-up.
• Demonstrate ability to efficiently assess prescribed medication therapy for unnecessary medications, need for additional medications, ineffective medications, inappropriate doses, adverse drug reactions, and adherence concerns.
• Have ability to efficiently propose appropriate interventions to resolve medication therapy problems, and to provide appropriate medication dosing in geriatric and adult populations, not excluding managing medication costs and develop solutions to overcome medication adherence barriers.
• Demonstrate ability to collaborate with prescribers, interdisciplinary care teams, patients and/or caregivers to identify and develop patient-specific disease state therapy goals.
• Have ability to provide patient-centered education on chronic disease states, including medications used for prevention and treatment.
• Practice Conflict Resolution Skills- ability to defuse potential customer conflict and respond supportively to patients through use of appropriate tone, questioning, and/or counsel.
• Have ability to efficiently evaluate and accurately document patient care notes, prior adverse reactions, patient recommendations, and prescriber recommendation in a clear, concise, professional and timely manner.
• Practice a strong Telephonic Skills, Excellent Listening, Exceptional Interviewing skills, Interpersonal Skills and Professional Demeanor to convey warmth, empathy, clearly communication with senior citizens and healthcare professionals alike.
• Demonstrate ability to work independently in a collaborative environment, be self-directed and possess excellent organization skills.
• Have ability to multi-task using multiple databases/platforms/applications, and operating Computer/Technology Competence.