KATHLEEN D'CRUZ
Edmonton,Canada
Summary
Offering 4+ years of health care industry experience, including recording vital signs, documenting patient health, filling and scheduling Graduate with Medical Office Administration diploma, including 100 practicum hours Strong knowledge of medical terminology; ability to perform medical transcription Computer Proficiencies: Microsoft Office Suite, Word, Excel, PowerPoint, Outlook, 40 wpm
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Administration (Practicum)
Apollo Medical Clinic, Chappelle
Edmonton, Alberta
10.2024 - 11.2024
- Telephone and in-person receptionist duties (Phone call bookings and cancellations)
- Manage clinic in-take and booking
- Providing medical support as requested
- Providing clerical support services for all members
- Managing medical supplies in the clinic
Front Office Administration (practicum)
Action For Healthy Communities
Edmonton, Alberta
03.2024 - 05.2024
- Answered customer queries via email or telephone in a professional manner.
- Filtered emails based on importance and escalated issues to leadership.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Directed clients and guests to correct departments, rooms, and staff members.
- Tracked employee vacation and sick time accruals and utilized payroll software to submit bi-weekly timesheets.
Administrative Assistant
Al Noor Polyclinic
Abu Dhabi, United Arab Emirates
01.2019 - 09.2023
- Maintained and updated patient records for approximately 50 patients daily for accuracy with respect to current medical histories
- Interacted with operations staff and nurses to streamline hospital operations related to patients' case history during and after medical appointments
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Assisted patients in treatment areas
- Verified insurance coverage to prepare for upcoming patient appointments
Education
Medical Office Administration Diploma - Health Administration
CDI College
Edmonton, AB11-2024
MA - Hospitality Management
Holy Matha College
KERALA, INDIA01.2010
Skills
- Strong knowledge of medical terminology
- Practical transcription skills
- Ability to conduct medical billing
- Ability to conduct coding
- Understanding of procedures / requirements
- Efficiently operate a medical office
- Filing
- Scheduling
- Calls
- Use of general office equipment
Certification
- First Aid & CPR, Apex Training Solutions under CDI College, Edmonton, 01/2024
- Medical Receptionist Certificate
- Medical Terminology Certificate
- Medical Records Management
- Certification for Medical Coding, Cigma Medical Coding,
- Certification for Post Grad in Computer Application, ICC Info Tech, India, 01/2009
References
References available upon request.
Timeline
Medical Office Administration (Practicum)
Apollo Medical Clinic, Chappelle
10.2024 - 11.2024
Front Office Administration (practicum)
Action For Healthy Communities
03.2024 - 05.2024
Administrative Assistant
Al Noor Polyclinic
01.2019 - 09.2023
- First Aid & CPR, Apex Training Solutions under CDI College, Edmonton, 01/2024
- Medical Receptionist Certificate
- Medical Terminology Certificate
- Medical Records Management
- Certification for Medical Coding, Cigma Medical Coding,
- Certification for Post Grad in Computer Application, ICC Info Tech, India, 01/2009
Medical Office Administration Diploma - Health Administration
CDI College
MA - Hospitality Management
Holy Matha College
Similar Profiles
RANITA GHOSHALRANITA GHOSHAL
Front Office Executive and Radiology Assistant at Apollo ClinicFront Office Executive and Radiology Assistant at Apollo Clinic
Abhinav GwalAbhinav Gwal
Diabetes Specialist Nurse at Apollo Sugar ClinicDiabetes Specialist Nurse at Apollo Sugar Clinic
Dr.Pallab DasDr.Pallab Das
Business Head at Apollo ClinicBusiness Head at Apollo Clinic