Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Kathleen Dakin

supervisor

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

A&W
04.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Delivered successful training to more than 2 employees during tenure, educating on successful work processes and productivity strategies.
  • Documented daily production and materials usage in clearview to track data.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Analyzed sales figures and identified areas for improvement.
  • Troubleshot equipment to reduce service calls and downtime.
  • Managed staff hiring, training and supervision.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Cashier

McDonald's
01.2019 - 04.2021
  • Taking customers orders and entering them into a till and providing a receipt to the customer
  • Per-pairing customers coffee orders
  • Delivering customers there food, beverages via Drive- Thru and in store front to customers tables and in drive-thru to there cars if they had to be parked
  • Wearing a head set listening to orders and taking orders per customers desires
  • Stocking my station before leaving , also cleaning before the nest crew member comes in.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Production Associate

Vuteq Canada Inc.
01.2011 - 01.2018
  • My job duties would imply that id clean windshield with distilled water and write the date on the mirror mount button then clean the bracket area with hexane
  • Taking pictures of the mirror mount button so that it could be recorded to my supervisor
  • Id also have to record the serial numbers on the back of the pallets of glass for supervisor so if there was anything wrong they could track it easily
  • Emptying garbage's at the end of my shift and stock up for the next shift to come in
  • Also trained the odd person for jobs
  • Also reporting any defects to ASL's and team leader / my supervisor.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Participated in training sessions to enhance skills and knowledge.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Inspected and adjusted work performed to meet expectations.

Education

COLLEGE DIPLOMA IN PARALEGAL -

TRIOS COLLEGE
London, ON
12.2019

HIGH SCHOOL DIPLOMA -

COLLEGE AVENUE SECONDARY SCHOOL
Woodstock, ON
12.2010

Skills

  • Good understanding of the computer system
  • Good communication skills
  • Problem solving and critical thinking
  • Fast learner
  • Hard worker
  • Multitasking
  • Organizing
  • Dependable
  • Willing to learn new skills
  • Good with Microsoft word
  • Inventory Control
  • Customer-Oriented
  • Schedule Management
  • Inventory Control and Record Keeping
  • Safety Understanding
  • Operations Management
  • Cash Handling Expertise
  • Staff Scheduling
  • Training and Mentoring
  • Staff Management

References

Angela Bennit- Knapp, Personal Reference, (519) 719-3208 John Fordham, department coordinator, Vuteq Canada Inc, (226) 228- 0370 Courtnee Newmen, Production associate, Vuteq Canada Inc, (519) 532- 6535

Languages

English
Full Professional

Timeline

Shift Supervisor

A&W
04.2021 - Current

Cashier

McDonald's
01.2019 - 04.2021

Production Associate

Vuteq Canada Inc.
01.2011 - 01.2018

COLLEGE DIPLOMA IN PARALEGAL -

TRIOS COLLEGE

HIGH SCHOOL DIPLOMA -

COLLEGE AVENUE SECONDARY SCHOOL

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