Kathleen Causton
Langley,BC
Summary
Dynamic professional with a proven track record as Owner/Operator at Tommy Guns Barbershop, excelling in operations management and customer service. Enhanced profitability through strategic cost-saving measures and optimized inventory management. Known for fostering teamwork and maintaining meticulous documentation, ensuring compliance and exceptional patient experiences in previous roles.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Tommy Guns Barbershop
08.2024 - Current
- Oversaw daily operations, ensuring seamless workflow and high service standards.
- Implemented cost-saving measures, enhancing overall profitability and resource management.
- Trained staff on operational procedures, fostering a knowledgeable and efficient team environment.
- Managed inventory systems, optimizing stock levels to meet customer demands effectively.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Patient Care Coordinator
Pure Form Physiotherapy
11.2016 - 08.2025
- Coordinated communication between Physiotherapists and patients to ensure clear understanding of care plans.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Monitored inventory levels of Office and Physiotherapy supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Developed strong relationships with patients, promoting trust and ensuring a positive experience within the facility.
- Managed patient records with attention to detail, maintaining confidentiality and compliance with regulations.
- Supported the intake process by gathering necessary patient information and verifying insurance details.
Education
No Degree - Cosmetology
Mark Anthony Academy
Langley No Degree - Business Administration
Academy of Learning Career College
Langley, BC10-2016
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Inventory management
- Dependable and reliable
- Customer service
- Schedule management
- Time management
- Attention to detail
Languages
English
Full Professional
Timeline
Owner/Operator
Tommy Guns Barbershop
08.2024 - Current
Patient Care Coordinator
Pure Form Physiotherapy
11.2016 - 08.2025
No Degree - Cosmetology
Mark Anthony Academy
No Degree - Business Administration
Academy of Learning Career College
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