Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KATHLEEN CATIBOG

Edmonton

Summary

Efficient and dependable employee who thrives in fast-paced and challenging environments. Eager to learn and possesses a natural aptitude for applying new knowledge with skill and efficiency. Takes pride in accurately taking orders and preparing daily food items to satisfy customers. Organizational skills and dependability make for a successful candidate who can manage multiple priorities with a positive attitude.

Energetic and creative with passion for culinary arts, combining foundational culinary techniques with dedication to learning and growth. Possesses knowledge in food safety and sanitation, coupled with basic knife skills and recipe understanding. Ready to contribute to creating memorable dining experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Drive-Thru Cashier

Arby's Restaurant
07.2024 - Current
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.

Fulfillment Associate

Amazon
02.2023 - 07.2024
  • Reduced product damage rates through proper handling, storage, and packaging procedures
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport

Team Leader

Popeyes Luisiana Kitchen
11.2022 - 06.2023
  • Mentored and guided employees to foster proper completion of assigned duties
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Carried out day-day-day duties accurately and efficiently
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Crew Member

Popeyes Louisana Kitchen
07.2022 - 11.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
  • Contributed to increased sales by upselling menu items and promoting special offers

Customer Experience Sales Floor Associate

Walmart
04.2022 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Approached browsing customers to initiate conversations to determine buying preferences

Deli Clerk

Italian Centre Shop
10.2021 - 01.2022
  • Learned other teammates' work tasks to train as backup
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
  • Created appealing food arrangements for party trays and specialized orders
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads

Crew Member

Mcdonalds
11.2019 - 06.2021
  • Drive Thru Operations
  • Food and Beverage Service
  • Prepared products following restaurant, health, and safety standards and procedures
  • Assisted other team members to achieve goals
  • Took orders, prepared meals and collected payments
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Became familiar with products to answer questions and make suggestions
  • Worked well with teammates and accepted coaching from management team
  • Supported great dining and meal experiences for guests
  • Accurately operated cash register to process customer payments
  • Kept kitchen, counter and dining areas cleaned and sanitized

Education

Student - Culinary Arts

Northern Alberta Institute of Technology
Edmonton, AB

High School Diploma -

Roland Michener Secondary School
Slave Lake, AB
06.2021

Skills

  • Teamwork and Collaboration
  • Food and Beverage Service
  • Dependable and Cooperative
  • Adaptability and Flexibility
  • Food Preparation and Safety
  • Performance Improvement
  • Customer Experience
  • Customer Service
  • Professionalism

Certification

  • ServSafe Food Handler's Certification
  • [Food Safety Certification- Issued: Nov 26, 2024]

Timeline

Drive-Thru Cashier

Arby's Restaurant
07.2024 - Current

Fulfillment Associate

Amazon
02.2023 - 07.2024

Team Leader

Popeyes Luisiana Kitchen
11.2022 - 06.2023

Crew Member

Popeyes Louisana Kitchen
07.2022 - 11.2022

Customer Experience Sales Floor Associate

Walmart
04.2022 - 09.2022

Deli Clerk

Italian Centre Shop
10.2021 - 01.2022

Crew Member

Mcdonalds
11.2019 - 06.2021

High School Diploma -

Roland Michener Secondary School

Student - Culinary Arts

Northern Alberta Institute of Technology

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KATHLEEN CATIBOG