Kathleen Barnhill
Shawnigan Lake,BC
Summary
Seeking a customer service and cashier position where I can apply my exceptional interpersonal skills, proven track record in delivering outstanding customer service, and extensive cashier experience to contribute to the success and growth of the organization.
Overview
18
18
years of professional experience
Work History
Family
Caregiver
2018 - Current
- Provided dedicated care and support to family members, assisting with daily activities, personal hygiene, medication management, and emotional support
- Ensured a safe and comfortable environment, maintaining cleanliness and organization in the household
- Managed appointments, medication refills, and coordinated with healthcare professionals
- Handled financial responsibilities, including bill payments and budgeting
- Demonstrated compassion, patience, and understanding while meeting the diverse needs of family members
- Implemented homeschooling curriculum and educational activities for children, fostering their intellectual growth and development
- Developed strong communication and problem-solving skills through effective collaboration with healthcare providers and family members.
Residential Cleaner
Professional Cleaning
01.2017 - 01.2018
- Trusted with opening and securing clients' homes, as well as with their personal house keys and security codes
- Greeted clients in a warm and enthusiastic manner, ensuring excellent customer service
- Communicated with clients to prioritize their specific needs for the day and provided personalized cleaning services
- Worked both independently and as part of a team to ensure efficient cleaning operations
- Handled various cleaning tasks such as vacuuming, dusting, sanitizing bathrooms and kitchens, organizing spaces, making beds, and washing dishes and laundry
- Maintained cleanliness and organization of company vehicle, equipment, and supplies
- Demonstrated great attention to detail and went above and beyond to exceed customer expectations
- Distributed fliers to potential new clients' homes and built strong relationships with existing clients.
Service Writer / Customer Service
Jiffy Lube
01.2015 - 01.2016
- Responsible for opening and closing the shop, including starting computers, logging into programs, and preparing floats
- Assisted customers in maintaining their vehicles, prioritizing needs based on their requirements and financial considerations
- Created quotes for services and recommended products and services to benefit customers and their vehicles
- Handled customer inquiries and diffused any issues, ensuring positive resolutions
- Managed inventory, ordering, and restocking of shelves
- Ensured accuracy and up-to-date information in the computer system
- Answered phone calls, provided quotes, and updated customers on their vehicle's status
- Completed cash transactions using a computer, cash register, and debit/credit machines.
Service Writer / Customer Service
Great Canadian Oil Change
01.2013 - 01.2015
- Assisted customers with vehicle-related questions and concerns
- Conducted fluid and filter checks, adhering to manufacturer's recommendations and warranty requirements
- Educated customers on the importance of vehicle maintenance
- Serviced vehicles by topping up fluids, changing filters, and performing related tasks
- Provided detailed recommendations and documented vehicle issues
- Maintained a clean and organized work environment
- Handled cash transactions and ensured accurate change and detailed receipts for customers.
Dog Groomers Assistant
Pet Junction
01.2010 - 01.2011
- Bathed, dried, groomed, and trimmed dogs' nails
- Ensured timely completion of grooming appointments
- Maintained shop cleanliness and tidiness through sweeping, mopping, and dusting
- Handled difficult dogs in a positive and safe manner
- Assisted customers in selecting appropriate pet products and toys
- Booked appointments and processed payments using cash, debit, and credit
- Customer Service and Canine Care
Doggie World
01.2009 - 01.2010
- Managed opening and closing duties of the store
- Cared for a large number of puppies, ensuring their well-being and health
- Worked as part of a team during the day and independently for graveyard shifts
- Assisted customers with inquiries about products, services, and available puppies
- Administered medications to sick puppies according to schedule
- Maintained cleanliness and sanitation of pens and dishes
- Educated customers on different puppy breeds
- Booked dog daycare and grooming appointments
- Conducted bathing, drying, grooming, and nail trimming for dogs
- Handled cash transactions, ensured accurate till closing, and prepared floats.
Landscape Maintenance
Eco Works
01.2007 - 01.2009
- Ensured the availability of appropriate equipment, signs, and cones for landscaping projects
- Completed each site on time with great attention to detail
- Collaborated effectively with the team and also worked independently for touch-up work
- Fostered a positive and energetic atmosphere among crew members
- Resolved any issues or disagreements within the crew
- Conducted tasks such as weeding, pruning, and edging for the City of Langley.
Tech Support Agent
Stream
01.2005 - 01.2007
- Updated client information in the computer system
- Documented all case notes regarding incoming and outgoing customer calls
- Assisted customers over the phone in resolving technical issues
- Maintained relationships with maintenance workers to ensure prompt issue resolution
- Followed up with clients to ensure their satisfaction with the resolution.
Education
Available Upon Request
Skills
- Customer Service Excellence
- POS Systems
- Cash Handling
- Retail Sales
- Detail Oriented
- Customer Relations
- Issue Resolution
- Cleaning Experience
- Cooperative and Enthusiastic Attitude
- Calm and Professional Under Pressure
Timeline
Residential Cleaner
Professional Cleaning
01.2017 - 01.2018
Service Writer / Customer Service
Jiffy Lube
01.2015 - 01.2016
Service Writer / Customer Service
Great Canadian Oil Change
01.2013 - 01.2015
Dog Groomers Assistant
Pet Junction
01.2010 - 01.2011
Doggie World
01.2009 - 01.2010
Landscape Maintenance
Eco Works
01.2007 - 01.2009
Tech Support Agent
Stream
01.2005 - 01.2007
Family
Caregiver
2018 - Current
Available Upon Request
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