Kathleen Baga

• Greeted and checked in patients; verified personal and insurance information.

• Scheduled and confirmed appointments for hygiene and dental procedures.

• Used Power Practice X to manage appointments, patient records, billing, and documentation.

• Assisted with insurance claims, predeterminations, and payment processing.

• Maintained recall/recare systems to support patient retention.

• Answered multi-line phones and handled patient inquiries professionally.

• Updated and organized dental charts while maintaining confidentiality.

• Supported daily front desk workflow to ensure efficient clinic operations.