Kathleen Allen
Menifee
Summary
Customer-oriented professional with background in customer service roles. Possess strong communication skills and an innate ability to understand and solve customer issues effectively. Demonstrated success in fostering positive relationships with customers, improving customer satisfaction levels, and driving repeat business. Known for ability to handle stressful situations calmly, making quick decisions that benefit both company and client.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
CSA
Donald Guy Heating and Cooling
Tallahassee
06.2024 - 07.2025
- Assisted customers with service inquiries and appointment scheduling.
- Provided accurate information about heating and cooling products and services.
- Managed customer records, including payment information.
Patient Care Taker
Self-employeed
Menifee
06.2019 - 06.2024
- Provided daily assistance with personal hygiene and grooming needs.
- Monitored patient health and reported changes to family members.
- Coordinated meal preparation and ensured nutrition requirements were met.
- Assisted with mobility and transportation to medical appointments.
- Maintained a safe and clean living environment for clients.
- Engaged clients in recreational activities to promote mental well-being.
- Communicated effectively with families regarding care routines and needs.
- Managed multiple tasks simultaneously while providing quality care for each patient.
- Provided emotional support to patients and their families during difficult times.
Advanced EMT
SCV Ambulance Service
Valencia
10.1996 - 10.2014
- Administered emergency medical care to patients in pre-hospital settings.
- Operated advanced life support equipment during patient transport.
- Collaborated with healthcare teams to provide optimal patient care.
Education
Associate of Science - Criminal Science
College of The Canyons
Valencia, CA 08.1994 - 06.1996
Skills
- Customer support
- A/C troubleshooting
- Records management
- Appointment scheduling
Timeline
CSA
Donald Guy Heating and Cooling
06.2024 - 07.2025
Patient Care Taker
Self-employeed
06.2019 - 06.2024
Advanced EMT
SCV Ambulance Service
10.1996 - 10.2014
Associate of Science - Criminal Science
College of The Canyons
08.1994 - 06.1996