Kathleen Aboussafy
Summary
Committed to completing impartial and detail-oriented high profile investigations where I can demonstrate my strong interviewing, problem-solving, and organizational skills. I bring more than 25 years of law enforcement, regulatory and project management experience as well as a Masters Degree and intermediate French and Spanish language skills. Enhanced by my strong leadership qualities, I enjoy excelling in orchestrating coordinated and collaborative efforts that drive the success of the entire team.
Overview
28
28
years of professional experience
Work History
Investigator/Expert Opinion Coordinator
College of Physicians and Surgeons of Alberta
01.2023 - Current
- Conducting ethical and professional investigations of all forms of medical misconduct with the Professional Conduct Department of the provincial regulatory body of physicians in Alberta, Canada.
- Actively recruits, manages and oversees over 200 peer physicians to provide impartial and fair file reviews of complaints concerning Standards of Care and/or Code of Ethics and Professionalism breaches.
- Ensures databases are maintained, current and accurate.
- Coordinates quality improvement strategies and initial program overhaul which effectively resolved 235 files within 13 months; a vast improvement from the 22 files for the two years prior.
- Received significant budgetary increases as a result of programs improvements.
- Liaises with legal counsel and assists with early resolution work stream.
- Participates actively in professional interviews and as well as drafts formal resolution letters.
- Undertakes unbiased and objective investigations through recorded interviews, evidence collection and analysis, and completing and submitting thorough and confidential reports.
- All written and verbal communications are on behalf of the Executive Team and align within legislative authority and agency procedures.
- Designs training and orientation materials.
- Maintains statistical reporting and provides regular updates.
- Drafts and updates contracts
- Daily performance operates seamlessly through the use of SharePoint, Zoom, Teams, Office 365 and face-to-face interactions.
Detective/Federal Task Force Agent
Phoenix Police Department
05.1999 - 04.2022
- Conducted fast moving and complex investigations including physical and sexual abuse of children, serial violent crimes, domestic violence and undercover operations all of which required proactive, innovative and self-motivating traits.
- Resolved classified and sensitive investigations within a strict time allotment.
- Collaborated with local, state and federal agencies as a member of the Crime Gun Intelligence Unit to identify perpetrators and link criminal activities through investigation and identification of crime guns while also being a duly sworn federal agent.
- Actively investigated 20-50 new child crimes cases a month and was tasked with training new detectives and assigned to a peer-review committee.
- Conducted hundreds of victim/survivor, suspect and witness interviews.
- Served on Disciplinary and Critical Incident Review boards which reviewed employee conduct and provided recommendations to the Police Chief.
- Coordinated extensive operations and plans with numerous law enforcement entities involving fraud and misrepresentation allegations which yielded successful criminal prosecutions.
- Analyzed and interpreted medical documentation, utilized technology to examine digital records and safeguarded physical evidence to protect crime scene integrity.
- Authored hundreds of judicial and departmental documents containing timely, sensitive and classified information.
- Developed relationships and networks across internal and external stakeholders including senior management and legal administrators.
- Prepared for and participated in court room testimony.
- Disseminated internal and external communications through briefings, media releases, reports, proposals and updates to department management as well as professional partners and through community presentations.
- Maintained a heavy caseload of both short and long term casework while continuously representing the organization with integrity to its highest standards.
- Contributed to enhanced community safety through meticulous and comprehensive investigative practices.
- Utilized local and federal databases, search engines and intelligence sources to track offenders and monitor crime trends.
Victim Advocate
Victim Services
01.1996 - 05.1999
- Worked with numerous non-profit and grant funded victim service organizations including Sojourner and Chrysalis Centers, both providing shelter and support services to women and children who were fleeing domestic violence situations, the Arizona Coalition Against Domestic Violence, providing community education to professionals, public policy advocacy and statewide support for survivors, and ComCare Health Services providing emergency and crisis support services both in person and via the telephone to all persons in need.
Education
B.A, French -
Arizona State University
Phoenix, AZEssential Management Skills -
McGill University Executive Institute
Montreal, QC01.2024
M.A. Education – Human Relations - With Distinction
Northern Arizona University
Phoenix, AZ01.2013
B.S Psychology -
Northern Arizona University
Flagstaff, AZ01.1993
Skills
- Highly organized and can manage multiple complex tasks simultaneously
- Extensively trained in forensic and culturally sensitive interviewing
- Comfortable building networks with a myriad of beneficiaries, colleagues and management
- Extensive experience in completing unbiased and fair investigations for formal presentation and assessment
- Participation on numerous boards promoting accountability and projective measures for correction
- Proven project manager in areas of team building of vision focused programs and project sustainability
- High degree of experience coordinating external investigative partners with complex and sensitive matters while upholding institutional integrity
- Very adept at researching and identifying sensitive trends that are positive and negative to the organization and its key mission
- Efficient case management, conflict resolution and emotional intelligence skills
- Highly self-motivated and driven to meet KPIs
- Detail oriented and self-initiating
- Strong written and verbal skills
References
Available upon request
Volunteer Experience
- Angels on Patrol Adopt a Family - Phoenix, AZ
- Saint Mary’s and St. Vincent de Paul Food Banks - Phoenix, AZ
- Childhelp Children’s Center/Superhero events - Phoenix, AZ
- Ronald McDonald House – Phoenix, AZ
Languages
French
Limited Working
Spanish
Limited Working
Timeline
Investigator/Expert Opinion Coordinator
College of Physicians and Surgeons of Alberta
01.2023 - Current
Detective/Federal Task Force Agent
Phoenix Police Department
05.1999 - 04.2022
Victim Advocate
Victim Services
01.1996 - 05.1999
B.A, French -
Arizona State University
Essential Management Skills -
McGill University Executive Institute
M.A. Education – Human Relations - With Distinction
Northern Arizona University
B.S Psychology -
Northern Arizona University
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